Technical Adoption Manager – Application Networking, Security

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Collaborate closely with clients to ensure satisfaction and maximize return on investment from VMware solutions

• Act as the primary point of contact for customers within VMware

• Identify and resolve business and technical challenges that affect customer success

• Work with sales, product management, education, R&D, and support teams across VMware

• Increase the adoption of VMware solutions within designated accounts

• Foster internal and external relationships to promote positive changes

• Report essential account metrics and insights to VMware's internal teams

• Contribute to the development of the TAM program

• Build long-term relationships with assigned accounts and comprehend clients’ strategic objectives

• Provide leadership, coordination, and architectural direction for customer network virtualization and significant VMware initiatives

• Collaborate with cross-functional VMware project teams, including consultants, engineers, product managers, and support staff

• Align VMware solutions with customers’ business and technical needs

• Keep up-to-date with VMware load balancing and security solutions as well as a high-level understanding of VMware’s product offerings and future direction

• Manage complex requests across multiple client engagements simultaneously

• Offer product feedback to VMware Product Management based on customer use cases and needs

• Counsel customers on best practices and encourage adoption within assigned accounts

• Oversee customer engagement milestones

• Respond to customer inquiries with confidence and agility

⛳️ Requirements

• Over 5 years of demonstrated strong networking experience and familiarity with VMware networking products

• Minimum of 2 years of experience in customer-facing roles, ideally as a TAM or technology consultant in management consulting, IT vendor, or professional services

• Bachelor's degree preferred; relevant experience may be considered in lieu of a degree

• Comprehensive knowledge and understanding of VMware products, including the core product suite, virtualization, networking, and security products, solutions, and services

• Strong technical background in advanced networking and security, ideally with technical certifications

• Experience in data center infrastructure, operating systems, desktop deployments, system administration, and/or technical architecture preferred

• Willingness to travel up to 20% locally/regionally

• In-depth understanding of Cloud Infrastructure & Networking, including data center design, network architecture, system architecture virtualization, and security

• Familiarity with network security tools and concepts such as firewalls, IDS/IPS, and Security/Trust Zones

• Knowledge of networking devices such as routers, switches, load balancers, and security components from various vendors

• Understanding of virtual networking components like VSG, Nexus 1000V, and vDS

• Proficient in networking protocols such as BGP and OSPF

• Knowledge of VLANs, VPN, unicast vs multicast, management networks, IP subnetting, and overall network design

• Proven experience and in-depth knowledge of networking and load balancer technologies and vendors including Cisco, F5, Riverbed, Force10, Vyatta/Brocade, A10 Networks, Arista, Infoblox, and Palo Alto Networks

• Experience in integrating diverse networking and security environments

• Understanding of modern IT and DevOps production data center and Cloud operations

• Familiarity with systems management concepts, processes, and standards such as SNMP; capacity/performance management and tuning

• Ability to articulate complex technical concepts to various audiences

• Strong business acumen and problem-solving abilities

• Capability to influence internal and external partners at all levels

• Ability to work independently as well as collaboratively in a team environment

• Excellent organizational skills and capacity to manage multiple client demands

• Outstanding communication, presentation, and interpersonal skills, including the ability to effectively communicate and build relationships with CxO-level personnel

• Proficient in Korean at a professional level

🏝️ Benefits

• Remote work position

• Opportunity to collaborate with an innovative Customer Advocates team

• Exposure to VMware solutions, product management, education, R&D, and support organizations

• Professional development opportunities through conferences or training