AI Solutions Adoption Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with key opportunities prior to contract signing to comprehend desired outcomes, users, sponsors, and adoption criteria.

• Develop customer adoption strategies that encompass workflows, training, milestones, roles, risks, and metrics of success.

• Assist customers throughout the kickoff phase, technical implementation, initial usage, and integration into standard operations.

• Provide training and coaching to users and managers; evaluate whether training translates into behavioral changes.

• Leverage product usage data and direct discussions with customers to identify low engagement, workflow challenges, weak sponsorship, and other obstacles.

• Proactively identify risks, coordinate recovery strategies, and keep relevant customer and CAMP teams updated.

• Document product issues and enhancement requests, ensuring clear context regarding users and operational effects, and follow up on their resolutions.

• Record adoption health and customer value for the ongoing account team; pinpoint opportunities for wider usage and customer advocacy.

• Collaborate with Sales, Account Management, Product, Engineering, Support, and Professional Services teams.

⛳️ Requirements

• Minimum of four years of experience in enterprise Customer Success, technology adoption, implementation, change management, consulting, or a similar customer-facing role.

• Proven track record of assisting customers in transforming their work processes post-software launch.

• Strong skills in project coordination, facilitation, training, and stakeholder management.

• Ability to engage credibly with executives, operational managers, technical teams, and frontline users.

• Familiarity with AI, analytics, data-driven products, or complex enterprise software.

• A curious and persistent approach to diagnosing adoption challenges, followed by decisive actions and follow-through.

• Openness to travel when on-site involvement significantly enhances customer outcomes.

🏝️ Benefits

• Opportunities for training and coaching.

• Willingness to travel for on-site customer engagement when advantageous.

• Support for professional growth.

• A diverse and equal opportunity workplace.

• Reasonable accommodations for individuals with disabilities.

• Affirmative action and equal opportunity employer.