Cloud AI Adoption Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the adoption and continuous utilization of Microsoft 365 Copilot, Copilot Chat, Cowork, and AI agents by utilizing adoption metrics and customer success strategies.

• Act as a technical consultant for customers and partners, assisting in the design, deployment, and operationalization of AI solutions that align with business objectives.

• Lead technical discussions to tackle issues related to identity, security, compliance, governance, data access, licensing, and platform readiness barriers.

• Provide guidance to customers regarding AI preparedness, data security, controls against oversharing, compliance, governance, and responsible AI methodologies.

• Create and oversee plans for adoption and change management, which encompass executive sponsorship, end-user targeting, communication strategies, training materials, and engagement initiatives.

• Showcase insights and analytics on Microsoft 365 usage to pinpoint adoption trends, assess business impact, and suggest enhancements.

• Collaborate with technical teams, account managers, and external partners to expedite the deployment, activation, and adoption of AI solutions.

• Utilize delivery resources and partner ecosystems to assist customers in implementing and scaling AI solutions.

• Engage with business and technical decision-makers to link AI adoption to quantifiable business results, report on progress, and synchronize expansion approaches.

• Oversee usage intentions and consumption milestones within designated customer accounts.

• Recognize opportunities to broaden adoption via additional Copilot, Cowork, and agentic AI solutions.

• Examine customer usage, adoption behaviors, and business results to uncover growth and solution adoption prospects.

• Relay feedback from customers and partners, adoption insights, technical challenges, and success stories to facilitate ongoing improvement.

• Inspire and lead technical communities while adjusting to changing technologies, customer demands, and business priorities.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, or equivalent experience.

• 7–9 years of experience in cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, or consulting.

• 3–4+ years of experience in a customer-facing role within an enterprise environment, involving management of internal and external stakeholders.

• 3–4+ years of experience in delivering customer-facing technical projects.

• 3–4+ years of experience working with Microsoft 365 and cloud platforms.

• Practical experience in deploying and promoting the adoption of Microsoft 365 Copilot, including knowledge of the Copilot Control System, change management, and Copilot Analytics.

• In-depth technical knowledge of Microsoft security and compliance, including Microsoft Entra, Conditional Access, identity governance, Microsoft Purview, sensitivity labels, Data Loss Prevention (DLP), Data Security Posture Management (DSPM) for AI, and SharePoint Advanced Management.

• Experience in building, deploying, and governing AI agents using Microsoft Copilot Studio, with a focus on registration, governance, and protection practices.

• Exceptional written and verbal communication skills, with the capacity to convey intricate technical concepts to business audiences and executive stakeholders.

• Strong presentation and stakeholder engagement abilities, enabling effective collaboration with C-level executives, technical teams, customers, and partners.

• Capability to balance technical knowledge with a business-oriented approach to customer engagement, adoption strategy, and change management.

• Proficiency in written and spoken English, allowing for effective communication across global teams and the production of high-quality documentation.

• Flexibility to adapt to evolving technologies, shifting customer requirements, and a fast-paced work environment.

• Candidates must possess at least two of the following certifications: MS-102, SC-401, AB-900, AB-100, or AB-730.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Flexible Spending Account (FSA).

• 401(k) retirement plan.

• Competitive paid time off.

• Parental leave.

• Opportunities for professional growth and development.