Technical Adoption Manager – Application Networking and Security

This is a fully remote position, open to applicants in Australia.

📋 Description

• Collaborate closely with clients to ensure satisfaction and maximize return on investment from VMware solutions.

• Act as the primary point of contact for customers within VMware, addressing both business and technical challenges that affect customer success.

• Engage with various resources across sales, product management, education, R&D, and support.

• Drive the expansion of VMware solution adoption within customer accounts by nurturing internal and external relationships.

• Provide key account metrics and insights to VMware's internal teams.

• Contribute to the development activities of the TAM program.

• Build long-term relationships within assigned accounts while understanding clients’ strategic goals and business impact.

• Offer project leadership, coordination, and architectural guidance for network virtualization and major VMware initiatives.

• Collaborate with multifunctional VMware project teams, including consultants, engineers, product management, and support staff.

• Align VMware solutions with customers’ specific business and technical needs.

• Stay updated on VMware load balancing and security solutions, along with a broad understanding of VMware’s product line and future direction.

• Lead and manage challenging requests across multiple client engagements simultaneously.

• Provide product feedback to VMware Product Management based on customer use cases and requirements.

• Guide customers on best practices while promoting adoption within assigned accounts.

• Oversee customer engagement milestones.

• Respond to customer needs with confidence and effectiveness.

⛳️ Requirements

• Over 5 years of demonstrated strong networking experience and knowledge of VMware networking products.

• At least 2 years of proven experience in customer-facing roles, such as TAM or technology consultant, ideally within management consulting, IT vendor, or professional services organizations.

• A BS degree is preferred; relevant experience may be considered in lieu of a degree.

• Comprehensive knowledge and understanding of VMware products, including the core product suite, virtualization, networking, and security solutions and services.

• Strong technical background in advanced networking and security, ideally with relevant technical certifications.

• Experience with data center infrastructure, operating systems, desktop deployments, system administration, and/or technical architecture is preferred.

• Willingness to travel up to 20% locally/regionally, including occasional out-of-state/country client visits and conferences or training sessions.

• Domain-level understanding of cloud infrastructure and networking, encompassing data center design, network architecture, and system architecture virtualization.

• Familiarity with network security tools and concepts, including firewalls, IDS/IPS, and security/trust zones.

• Understanding of routers, switches, load balancers, and networking and security components from various vendors.

• Knowledge of virtual networking components such as VSG, Nexus 1000V, and vDS.

• Awareness of networking protocols including BGP and OSPF.

• Familiarity with VLANs, VPN, unicast vs multicast, management networks, IP subnetting, and network design.

• Proven experience and in-depth knowledge of networking and load balancer technologies and vendors, including Cisco, F5, Riverbed, Force10, Vyatta/Brocade, A10 Networks, Arista, Infoblox, and Palo Alto Networks.

• Experience in integrating heterogeneous networking and security environments.

• Understanding of modern IT and DevOps production data center and cloud operations.

• Familiarity with systems management concepts, processes, and standards such as SNMP; capacity/performance management and tuning.

• Ability to communicate complex technical concepts to diverse audiences.

• Strong business insight and problem-solving abilities.

• Capability to influence internal and external partners at all levels.

• Ability to work autonomously as well as collaboratively in a team environment.

• Excellent organizational skills with the ability to handle multiple client demands effectively.

• Exceptional communication, presentation, and interpersonal skills, including the ability to communicate and build relationships with CxO-level personnel.

🏝️ Benefits

• Home-office based position.

• Opportunity to collaborate with an innovative Customer Advocates team.

• Engage in customer-facing collaboration with sales, product management, education, R&D, and support teams.