Technical Administrator – CLM Systems

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as the main system administrator and owner of athenahealth’s Agiloft CLM platform.

• Oversee user administration, configuration, permissions, governance, workflows, approvals, templates, clause libraries, and automation rules.

• Design and implement features, enhancements, releases, and optimizations for workflows.

• Ensure the platform operates efficiently, reliably, and maintains data integrity, scalability, and auditability.

• Offer end-user support, training, and handle issue triage and resolution.

• Collaborate with Legal Operations and business stakeholders to create scalable contract workflows.

• Enhance contract intake, tracking, approval routing, reporting, automation, and cycle times.

• Manage integrations between Agiloft and Salesforce, ERP systems, ServiceNow, and document storage solutions.

• Work with IT and vendors to uphold APIs and data flows.

• Serve as a liaison among Legal, Procurement, Sales Operations, IT, and other business units.

• Collect and convert business requirements into system configurations and enhancements.

• Create dashboards and reports on contract metrics, including cycle time, volume, and bottlenecks.

• Provide insights that support legal operations and facilitate executive decision-making.

• Gain familiarity with Harvey and ServiceNow, contributing to a cohesive legal systems ecosystem.

⛳️ Requirements

• Over 3 years of experience in administering Agiloft CLM or a comparable contract lifecycle management platform.

• Strong practical experience with workflow configuration, business rules, forms, and automation.

• Background in supporting contract management or legal operations processes.

• Demonstrated capability to manage system configurations and provide end-user support in a SaaS environment.

• Experience with integrations, APIs, and data synchronization across enterprise platforms is preferred.

• Familiarity with ServiceNow, Salesforce, and AI-driven legal tools like Harvey is preferred.

• Experience with reporting tools, dashboards, or data analysis tools such as Excel or Power BI is preferred.

• Strong problem-solving, troubleshooting, and collaboration skills with stakeholders.

• Ability to comprehend relational data concepts and apply logical query construction and rule-based automation.

• Detail-oriented with an emphasis on scalability, governance, accuracy, and auditability.

• Self-motivated with an ownership mindset and a readiness to expand into broader legal technology responsibilities.

🏝️ Benefits

• Annual discretionary bonus plan, variable compensation plan, and equity plans based on role eligibility.

• Health and financial benefits.

• Commuter support.

• Employee assistance programs.

• Tuition assistance.

• Employee resource groups.

• Collaborative workspaces.

• Flexible work arrangements to support work-life balance.

• Company-sponsored book clubs, external speakers, and hackathons.

• Learning-oriented company culture.

• Supportive team environment.

• Inclusive workplace culture.