Sales Administration Analyst – Junior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Process, input, and maintain sales orders within the SAP system.

• Oversee the order portfolios of Account Executives and/or Representatives by conducting daily monitoring, coordinating with support departments, and escalating issues or delays that may impact customer service.

• Attend weekly S&OE meetings and financial alignment sessions, providing updates on production, payment, and delivery timelines affecting the Sales team.

• Keep Account Executives updated through emails, spreadsheets, and tracking tools to aid in decision-making and identify sales opportunities.

• Initiate and supervise the registration of new customers, ensuring accurate completion and finalization by the Finance, Accounting, and Tax departments.

• Handle sample shipment requests from order entry in the system through availability, shipment, and delivery to the customer.

• Document and track customer complaints, collaborating with the Quality and Commercial teams until resolution is achieved.

• Assist the Account Executive with adjustments to delivery dates, quantities, shipping methods, and other commercial needs.

• Enhance the customer experience with Adeste by fostering agility, organization, and cross-functional collaboration.

⛳️ Requirements

• Proven experience in Customer Service.

• Fundamental knowledge of Microsoft Office, especially Excel.

• Currently pursuing or have completed a bachelor’s degree in Business Administration, International Relations, or a related field.

• Intermediate proficiency in English.

• Basic understanding of Spanish.

• Familiarity with the SAP system is an advantage.

🏝️ Benefits

• Open to applications from individuals with disabilities (PwD).

• An inclusive culture that appreciates diversity and individual differences.