This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the technical onboarding process and feed integration setup for new SaaS (Feeds/Shopify) clients within your designated area.

• Assess feed health and integration performance, addressing any issues proactively to prevent disruptions in customer trading.

• Collaborate with Product Marketing and sales teams to identify and leverage feed/SaaS expansion opportunities among current accounts.

• Serve as the technical escalation contact between clients, Nivoda's product and engineering teams, and Account Management.

• Document integration methodologies and feed configuration alternatives.

• Provide structured product feedback to upstream teams.

• Monitor integration health and adoption metrics across a portfolio of SaaS accounts.

⛳️ Requirements

• Proven experience in technical account management, solutions engineering, or account management—preferably within e-commerce or SaaS sectors.

• Proficient in reading feed specifications, troubleshooting integration challenges, and collaborating with customer technical teams.

• Capable of translating technical details for both engineering and commercial stakeholders.

• Well-organized in managing a multi-account territory with diverse integration complexities.

• Native or professional proficiency in English is required.

• CV and application must be submitted in English.

🏝️ Benefits

• Flexible working hours within a vibrant company culture.

• Option for remote work.

• Abundant opportunities for personal and professional growth.

• Unlimited holiday allowance.

• Opportunity to join and contribute to a company experiencing significant growth.

• Dynamic work environment in a rapidly expanding organization.

• Enjoy a pleasant, low-hierarchy workplace.

• Engage in intellectually stimulating work that plays a crucial role in Nivoda's success and scalability.