Technical Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide strategic technical direction and executional assistance to enterprise and strategic clients

• Function as the technical counterpart to the Client Success Manager

• Act as a consistent weekly point of contact for clients and oversee daily business-as-usual tasks

• Create and manage channel implementation strategies

• Lead tactical execution across the Rithum platform, including repricing, promotional planning, and algorithmic optimization

• Perform technical reviews and offer optimization suggestions

• Serve as a reliable technical advisor for clients

• Take ownership of resolving complex technical challenges with Product, Engineering, and Client Success Engineering teams

• Facilitate communication between client technical teams and Rithum’s internal teams

• Assist in technical roadmap planning, feature adoption, and product feedback processes

• Maintain comprehensive knowledge of platform functionality, data flows, and emerging capabilities

⛳️ Requirements

• Over 2 years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS setting, or in a marketplace role with a brand or retailer

• Proven history of supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization

• Strong proficiency in Excel

• Basic understanding of channel requirements, data mapping, and feed architecture

• Demonstrated capability to manage technical projects and communicate effectively with both technical and non-technical stakeholders

• Proven proficiency with Microsoft Copilot and comfort in utilizing AI-driven tools in daily workflows

• Continuous interest in emerging technologies

• Proficiency in platforms like Salesforce, JIRA, or similar workflow/project tracking tools

• Exceptional problem-solving skills, with an emphasis on root cause analysis and resolution

• Strong verbal and written communication abilities

• Up to 10% travel may be required

🏝️ Benefits

• Enhanced Private Medical Insurance and a Health Cash Back Plan

• Life insurance and disability benefits

• Pension plan with a 4% Company match

• 25 Days of PTO

• 8 Company-paid Holidays

• 2 paid floating holidays

• 10 paid sick days

• 2 Wellness days

• 1 Paid Volunteer Day

• £45/month Remote work stipend for internet expenses

• Access to the Calm App

• Employee Assistance Program

• Professional development stipend

• Learning and development opportunities

• Charitable contribution match for each team member

• Remote-first working conditions

• Industry-competitive compensation and total rewards benefits