This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Serve as a strategic ally to the sales team after a sale, ensuring account continuity while allowing sales to concentrate on new opportunities.

• Oversee the technical implementation of the Upwind platform following the sale, guaranteeing a seamless onboarding process and successful deployment of new features.

• Act as the main point of contact for customers, swiftly addressing concerns and upholding a high standard of customer satisfaction.

• Develop robust, long-lasting relationships by introducing new functionalities, collecting feedback, and facilitating discussions regarding the product roadmap.

• Collaborate with the sales team during contract renewals and expansions to synchronize technical planning with customer requirements and demonstrate value.

• Take a proactive approach in engaging customers to unveil critical security insights, promote feature usage, and ensure they harness the complete value of the Upwind platform.

• Comprehend and advocate for customer needs across various departments (e.g., Product Management and Technical Support).

⛳️ Requirements

• A minimum of 3 years in customer-facing roles within SaaS, with experience in Technical Account Management, Solution Architecture, or related positions.

• A solid technical foundation in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps.

• Exceptional communication, problem-solving, and relationship management abilities.

• Proven experience in leading technical initiatives, managing cloud implementations, and promoting feature adoption.

• A strategic mindset capable of aligning technical solutions with business objectives.

• Relevant certifications in cloud technologies or security are preferred.