This is a fully remote position, open to applicants in India.

📋 Description

• Act as the main point of contact for key client accounts.

• Establish and nurture robust client relationships.

• Manage the onboarding process for multiple clients concurrently.

• Comprehend clients' technical specifications and business goals.

• Ensure that AI-driven customer support solutions align with client needs.

• Work collaboratively with sales, product development, and customer support teams.

• Address client requirements and resolve technical challenges.

• Cultivate and sustain a comprehensive understanding of AI-driven customer support solutions.

• Effectively convey technical information to clients.

• Recognize opportunities for upselling and cross-selling.

• Monitor and report on account metrics such as customer satisfaction and product usage.

• Leverage account metrics to enhance solutions.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.

• 2-3+ years of experience in a hands-on technical position.

• 2-3+ years of experience in successfully delivering customer implementations.

• Strong technical foundation with knowledge of SaaS platforms, APIs, and cloud services.

• Excellent project management abilities and capacity to manage multiple projects at once.

• Proficiency in communicating technical concepts to non-technical audiences.

• Outstanding organizational and problem-solving skills.

• Strong written and verbal communication skills in English.

• Willingness to work during EST hours.

• Familiarity with common CRM integrations like Salesforce and Zendesk (optional).

• Knowledge of intent-based and generative artificial intelligence (optional).

• Experience with telephony systems such as AWS Connect, Five9, and Genesys (optional).

🏝️ Benefits

• Comprehensive health insurance.

• Competitive salary and performance bonuses.

• Opportunities for professional development and training.

• Flexible work hours and remote working options.

• Generous paid time off and holiday policies.