Technical Account Manager – Technical Advisory

This is a fully remote position, open to applicants in Germany.

📋 Description

• Enhance the utilization of the Sonar solution across accounts

• Boost account Sonar maturity and customer satisfaction

• Minimize account churn, downgrades, and escalations

• Increase the number of Sonar sponsors within accounts

• Build and maintain Sonar's reputation as a trusted advisor

• Motivate accounts to stay updated on the latest Sonar versions

• Influence the Sonar roadmap to align with account requirements

• Identify and formalize technical challenges and obstacles to adoption faced by accounts

• Create strategies to address customer challenges and barriers

• Report internal product technical or functional deficiencies and advocate for their resolution

• Promote Sonar’s approach to continuous Code Quality and Security enhancements

• Assist Sonar sponsors in advocating for the Sonar ecosystem

• Share updates on the roadmap and gather customer feedback

• Recruit and enhance customer development teams utilizing Sonar

• Position the Sonar ecosystem in comparison to competing solutions

• Educate developers and managers regarding static code analysis and the Sonar ecosystem

• Ensure that technical deployment and operations are compatible with deployment scale and DevOps criticality

• Conduct Quarterly Business Reviews alongside account sales representatives

• Perform Sonar deployment audits, identify gaps, and implement remediation plans

• Contribute to account management strategies and formulate account-specific technical plans

• Monitor account technical status, progress, potential risks, and opportunities for maturity

• Maintain expertise in the product by keeping up with Sonar product development

⛳️ Requirements

• Demonstrated practical experience of a minimum of 5 years in software development or DevOps engineering

• At least 5 years of experience in customer-facing activities, either pre- or post-sales

• Exceptional listening skills with the ability to formalize and abstract customer and partner feedback

• Outstanding presentation abilities

• Strong written and verbal communication capabilities

• Ability to collaborate within a team, exchange feedback, and share knowledge

• Keen attention to detail

• Proactive attitude, including the willingness to challenge the status quo and contribute to improvements and innovations

• Independence to manage activities and plans with minimal supervision

🏝️ Benefits

• Equal opportunity employer

• Support for accommodations for applicants

• Comprehensive background checks and reference verification as part of employment offer conditions