Performance Strategist – Technical Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the primary internal contact for key clients, effectively managing and enhancing performance, collaborating with account teams, and addressing specific issues internally.

• Become proficient in the platform and partner with the revenue team to develop strategies for campaign optimization.

• Assist sales teams in onboarding new clients and ensure all pre-launch criteria are fulfilled.

• Provide support to both existing and new business clients throughout the entire account lifecycle.

• Initiate new campaigns and recognize any atypical challenges that may arise.

• Engage in cross-functional experimentation and contribute to product release initiatives.

• Share expertise through regular updates within the internal team.

• Facilitate communication with both technical and non-technical teams across the organization.

• Identify and evaluate performance trends and potential challenges.

• Optimize campaigns to meet post-installation objectives using customized tools and dashboards.

• Identify, assess, and escalate issues to management and internal teams as required.

• Evaluate team processes, establish best practices, and promote improvements.

• Assist in training and mentoring new and junior team members.

• Design, execute, and report on A/B tests to enhance campaign performance.

• Create dashboards and data visualizations for troubleshooting and performance analysis.

⛳️ Requirements

• 2-4 years of experience in campaign optimization, business intelligence, or analytics.

• Ability to extract insights from data effectively.

• Strong organizational abilities.

• A proactive and results-oriented approach.

• Clear and concise communication skills with both technical and non-technical teams.

• Strategic thinking capability.

• A passion for product and process enhancements.

🏝️ Benefits

• Equity.

• Health, vision, and dental benefits based on country of residence.

• Medical coverage may be available depending on country of residence.

• Wellness stipends may be offered based on country of residence.

• Additional perks provided based on country of residence.

• Opportunities for in-person team gatherings, including project meetings, regional meetups, and company-wide events.