Technical Account Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the main technical liaison for designated enterprise accounts.

• Cultivate a comprehensive understanding of customer goals and environments.

• Function as a long-term technical consultant.

• Manage the technical wellbeing of customer environments.

• Perform assessments, release planning, and best-practice evaluations.

• Advise on architecture and configuration strategies.

• Lead the resolution of intricate technical challenges.

• Drive root cause analysis and implement preventative measures.

• Maintain customer confidence during significant incidents.

• Assist in renewals by providing technical insights.

• Spot opportunities for expansion.

• Participate in Quarterly Business Reviews (QBRs) and executive assessments.

• Serve as a link between customers and internal teams.

• Collaborate with Professional Services.

• Share industry best practices.

⛳️ Requirements

• Over 7 years of experience in enterprise SaaS or similar positions.

• Prior experience with Contruent Enterprise (previously Ares Prism).

• Proven experience supporting complex enterprise clients.

• Expertise in project controls or capital project systems.

• Excellent communication skills and strong executive presence.

• Willingness to travel occasionally, both domestically and internationally.

🏝️ Benefits

• Opportunities for occasional domestic and international travel.

• A post-sales, non-quota-carrying role focused on supporting retention and growth.