This is a fully remote position, open to applicants in New York.

📋 Description

• Diagnose and resolve live issues, facilitate technical workshops, and eliminate technical obstacles.

• Design, set up, and assist with customer Proof of Value environments.

• Manage deployment needs including identity, SSO, email infrastructure, and allowlisting.

• Collaborate with Sales on technical assessments and Proof of Value initiatives.

• Work alongside Customer Success to ensure enterprise clients derive maximum value from Frame.

• Engage with Sales, Customer Success, Product, and Engineering from the demonstration phase through to renewal.

• Transform recurring challenges faced by customers into reusable documentation, playbooks, and insights for Product and Engineering.

• Provide support to prospects and customers across Latin America.

• Contribute to revenue growth, customer renewals, expansions, and the overall revenue and retention objectives of the company.

⛳️ Requirements

• 2–5 years of experience in a customer-facing technical position (Sales/Solutions Engineer, TAM, Customer Success Engineer, or equivalent).

• Proficient in both English and Spanish, possessing strong written and verbal communication skills in each language, with the ability to lead technical discussions, demonstrations, troubleshooting sessions, and customer workshops in either language.

• Practical experience with enterprise IT environments.

• Familiarity with identity management, SSO/SAML, Okta, Entra ID, and domain/email infrastructure.

• High comfort level with ambiguity, rapid learning, and real-time troubleshooting in customer-facing situations.

• Strong inclination towards action, a collaborative mindset, and a calm, solution-oriented demeanor.

• SaaS experience is advantageous; cybersecurity experience is a plus but not mandatory.

• Capacity to support prospects and customers throughout Latin America.