Technical Account Manager – Dutch Speaking

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Act as a designated resource for strategic D2L clients, offering both proactive and reactive enhanced support.

• Provide weekly updates on open support incidents.

• Conduct weekly meetings to assess and prioritize support incidents.

• Serve as a point of escalation for customer issues.

• Take the initiative to lead processes that promote account growth.

• Guide team members and foster the development of technical knowledge.

• Propel team expertise and provide technical thought leadership.

• Collaborate across departments to address intricate scenarios and integration challenges.

• Advocate for clients by engaging with Project, Development, Deployment, and Infrastructure Consulting teams.

• Compile and communicate findings to enhance internal processes.

• Deliver the services outlined in the TAM program.

• Liaise with support engineers, Support Management, and SaaS teams regarding escalation and resolution.

• Maintain proactive communication with clients about product and program details, supportability concerns, and strategic product initiatives.

• Continuously update and broaden knowledge of D2L solutions while researching options to meet client requirements.

• Leverage customer relationships to enhance internal processes and focus on client needs.

⛳️ Requirements

• A Bachelor’s degree or diploma in a relevant field.

• Proficiency in Dutch is essential for this position.

• Experience in a similar capacity or within a software services or technical role.

• In-depth understanding of Brightspace best practices, including experience in defining business processes and offering enablement programs.

• Proven ability to lead the adoption of new features and technologies, including conducting enablement and solution overview sessions and creating documentation.

• Capacity to lead account teams and ensure the execution of the account strategy.

• Skill in developing relationships with executive-level decision-makers in enterprise environments.

• Ability to manage multiple tasks simultaneously and deliver results under pressure.

• Familiarity with learning management systems, preferably D2L.

• Strong organizational, relationship-building, conflict resolution, and both written and verbal communication skills.

• Capability to explain technical issues to non-technical audiences.

• Ability to work independently and remotely.

• Strong critical-thinking and problem-solving skills.

• Willingness to be on call during after-hours situations.

🏝️ Benefits

• Meaningful work that transforms the way the world learns.

• Flexible work arrangements.

• Opportunities for learning and growth.

• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program.

• Two paid days off for SkillsWave-related activities such as exams or final assignments.

• Employee wellbeing programs including access to mental health services, EFAP program, financial planning, and more.

• Retirement planning assistance.

• Two paid volunteer days.

• Competitive benefits package.

• Home internet reimbursements.

• Employee referral program.

• Wellness reimbursement.

• Recognition programs for employees.

• Social events.

• Dog-friendly office spaces at our headquarters in Kitchener, Winnipeg, Vancouver, and Melbourne offices.