Technical Account Manager – Middle

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver second-level technical assistance for B2B merchants by diagnosing, analyzing, and resolving integration and payment-related challenges.

• Oversee and support technical integrations with payment providers, merchants, and third-party platforms.

• Examine API requests, logs, and transaction flows utilizing Postman, browser developer tools, and monitoring systems.

• Collect client requirements and convert business needs into precise technical tasks for internal teams.

• Collaborate with Product, Engineering, and Analytics teams to enhance platform functionality and integration workflows.

• Support merchants with payment configurations, routing strategies, and operational improvements aligned with business objectives.

• Coordinate the resolution of issues and the delivery of tasks among multiple stakeholders while upholding high service standards.

• Contribute suggestions for product and process enhancements based on merchant feedback and technical insights.

⛳️ Requirements

• Proficient in English at an Upper Intermediate level or higher.

• Strong presentation and communication abilities, including client interactions and product showcases.

• Comprehensive understanding of HTTP, APIs, REST, SOAP, JSON, and web technologies.

• Practical experience with Postman or similar API tools, as well as browser developer tools.

• Capability to investigate technical issues and collaborate effectively across various teams.

• Proactive attitude with a strong sense of ownership and problem-solving capabilities.

• Experience with payment systems, gateways, acquirers, or Payment Service Providers (PSPs).

• Knowledge of the payments ecosystem, merchant requirements, card schemes, and transaction flows.

• Previous experience in technical support, integration assistance, or technical account management.

• Programming knowledge in any language and proficiency in handling API requests/scripts.

• Familiarity with ELK stack or similar logging and monitoring tools.

• Proficiency in Russian at an Upper Intermediate level or higher.

🏝️ Benefits

• Opportunities for full-time remote work.

• Flexible working hours.

• Private insurance coverage.

• An additional day off for each calendar year.

• Compensation for sports program participation.

• Comprehensive mental health program.

• Free online English lessons with a native speaker.

• Generous referral program.

• Access to training and internal workshops.

• Participation in international professional conferences and corporate events.