Associate Technical Account Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Assist customers from the moment they sign the contract through the setup, go-live, and their initial audit milestone.

• Comprehend customer objectives, systems, stakeholders, and timelines.

• Transform customer goals into actionable milestones with designated owners.

• Aid customers in connecting tools, activating controls, and ensuring Sprinto aligns with necessary frameworks.

• Facilitate progress discussions and compose clear updates.

• Identify project risks proactively.

• Involve Product, Support, or Compliance teams with appropriate context when obstacles arise.

• Follow up with customers on subsequent steps.

• Recognize recurring challenges and document effective processes.

• Contribute to enhancing the onboarding experience.

• Collaborate with founders, CTOs, and security teams.

• Assist customers in completing their setup, achieving value more quickly, and fostering trust in Sprinto’s compliance platform.

⛳️ Requirements

• Entry-level opportunity for 2026 B.Tech cybersecurity graduates or MBA–ITBM graduates.

• B.Tech degree in cybersecurity or a related technical field with relevant security exposure, or an MBA in Information Technology Business Management (ITBM).

• No specific graduation-year requirement.

• Internships, projects, and early work experiences are considered valuable.

• Capability to articulate technical concepts to individuals without a technical background.

• Skill in organizing ambiguous challenges into actionable steps, assigning ownership, and setting deadlines.

• Quick learning ability, inquisitive nature, and commitment to follow up.

• Proficient writing skills and the ability to establish trust with individuals pursuing different priorities.

• Basic understanding of cloud systems, SaaS integrations, APIs, SOC 2, or ISO 27001.

• Previous experience in SaaS onboarding, executive management, or advanced security certification is not mandatory.

• Provide an example of a project, internship, or work scenario where you successfully collaborated with others to achieve a goal.

🏝️ Benefits

• Fully remote work environment.

• Generous annual allowance for co-working space.

• USD 1,000 annual budget for learning and professional development.

• Unlimited leave policy.

• Health insurance coverage up to INR 10 lakh for you and your family.

• Additional accident protection of INR 10 lakh.

• Life insurance amounting to three times your annual salary.

• INR 35,000 allowance for workspace setup.

• Commitment to equal opportunity and an inclusive hiring process.