Technical Account Manager – III

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical point of contact following the sales process.

• Deliver exceptional post-sales technical assistance using a consultative method.

• Assist customers and partners in maximizing the benefits of the Huntress Platform.

• Resolve product break-fix issues through effective troubleshooting.

• Collaborate with internal Huntress teams to provide solutions that foster long-term relationships with partners and customers.

• Coordinate with product and engineering teams to escalate and address complex technical issues that exceed standard support.

• Oversee support interactions, advocate for customers internally, respond to escalations, and proactively raise issues when necessary.

• Ensure that partners and customers utilize Huntress products effectively to meet their business goals.

• Conduct post-sales training and identify additional product and expansion opportunities through technically led QBRs.

• Facilitate training sessions on product usage and best practices at various events.

• Communicate partner and customer feedback to Product Management for enhancements.

• Assist with customer onboarding, adoption, and realization of value.

• Educate customers on enhancing their security posture using Huntress.

• Identify up-sell and cross-sell opportunities during technical account reviews.

• Engage in product surveys and research on new features and offerings.

• Collaborate with the Huntress Community Team on roadshows and peer groups.

• Identify areas for improvement in a rapidly changing environment.

⛳️ Requirements

• Over 6 years of experience in Technical Account Management, pre-sales, or a related field.

• Experience in the endpoint or network security sector, such as AV, EDR, incident response, forensics, SIEM, firewall, HIPS/IDS, etc.

• Knowledge of bad actor tactics with the ability to educate others on methods and mitigation strategies.

• Strong understanding of network architecture, hardening techniques, and troubleshooting.

• Experience working with or for MSPs and/or VARs.

• Exceptional communication and presentation skills, capable of addressing diverse external audiences, including C-level executives.

• Proficient time management and organizational skills.

• Familiarity with malware, threat intelligence, and/or sandbox analysis.

• Experience with programming or scripting languages like PowerShell, Python, and Bash.

• Proficiency with cloud platforms such as AWS, Azure, GCP, etc.

• Familiarity with MSP tools such as RMMs and PSAs.

• Experience working with SIEM tools like Elastic, Splunk, etc.

• Strong self-motivated individual with the ability to work independently.

• Willingness to travel 25% of the time and meet customers face-to-face.

• Comfortable presenting in front of groups.

🏝️ Benefits

• Fully remote work environment since our establishment in 2015.

• Generous paid time off policy, encompassing vacation, sick leave, and paid holidays.

• 12 weeks of paid parental leave.

• Highly competitive and comprehensive medical, dental, and vision benefits packages.

• 401(k) plan with a 5% contribution regardless of employee contributions.

• Life and disability insurance options.

• Stock options available for all full-time employees.

• One-time $500 reimbursement for setting up or upgrading a home office.

• Annual allowance for education and professional development support.

• $75 USD/month digital reimbursement.

• Access to the BetterUp platform for coaching and personal and professional growth.

• Equity opportunities.