Technical Account Manager II

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical point of contact following the sales process.

• Deliver exceptional post-sales technical assistance using a consultative method.

• Assist customers and partners in maximizing the value derived from the Huntress Platform.

• Diagnose and resolve product-related issues.

• Collaborate with internal Huntress teams to provide solutions that foster long-term relationships with partners and customers.

• Elevate and address complex technical problems with the product and engineering teams.

• Oversee support interactions, advocate for customers internally, respond to escalations, and escalate proactively as required.

• Ensure that partners and customers effectively utilize Huntress products to meet their business goals.

• Conduct post-sales training and identify further product and expansion opportunities through technically focused QBRs.

• Facilitate training sessions on product usage and best practices during events.

• Communicate partner and customer feedback to Product Management for enhancements.

• Assist customers throughout the onboarding process, adoption, and achieving accelerated value.

• Educate customers on enhancing their security posture with Huntress solutions.

• Recognize opportunities for upselling and cross-selling during technical account evaluations.

⛳️ Requirements

• Minimum of 4 years of experience in Technical Account Management, pre-sales, or a related field.

• Background in the cybersecurity sector and understanding of cybersecurity frameworks.

• Outstanding communication and presentation abilities, capable of addressing diverse external audiences, including C-level executives.

• Proficient time management and organizational skills.

• Highly motivated self-starter with the capability to work autonomously.

• Aptitude for identifying improvement opportunities in a dynamic environment.

• Willingness to travel 33% of the time and engage in face-to-face meetings with customers.

• Comfortable delivering presentations to groups.

🏝️ Benefits

• Fully remote work environment since our inception in 2015.

• Generous paid time off policy that includes vacation, sick leave, and paid holidays.

• 12 weeks of paid parental leave.

• Highly competitive and comprehensive medical, dental, and vision benefits packages.

• 401(k) plan with a 5% contribution regardless of employee contributions.

• Life and disability insurance options.

• Stock options available for all full-time employees.

• One-time $500 reimbursement for setting up or upgrading a home office.

• Annual allowance for education and support for professional development.

• $75 USD/month digital reimbursement.

• Access to the BetterUp platform for coaching and personal and professional development.

• Equity opportunities.