Technical Account Manager

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Drive and oversee the post-sales process with enterprise-level clients.

• Clearly communicate the company's technology and product positioning to both business and technical users.

• Identify technical and business challenges to ensure customer satisfaction throughout the sales journey.

• Promote the adoption and effective use of Qualys solutions.

• Manage renewal and upsell/new business pipeline activities, account strategy, expansion planning, and execution of renewals.

• Provide both functional and technical support to customers.

• Deliver comprehensive and detailed sales presentations.

• Participate in conferences and seminars.

• Lead Quarterly Business Reviews (QBRs)/Executive Business Reviews (EBRs), roadmap discussions, and strategic planning sessions.

• Conduct regular business reviews aligned with customer objectives, platform adoption, usage, and business results.

• Execute technical proof-of-concept activities, demonstrations, and customer enablement sessions.

• Address functional and technical components of RFIs/RFPs.

• Develop joint business plans with key partner stakeholders.

• Qualify and advance opportunities utilizing the MEDDPICC methodology or a similar framework.

• Maintain visibility of customer opportunities and pipeline within the company's CRM.

• Relay customer feedback, requirements, and enhancement requests to Product Management and Engineering teams.

⛳️ Requirements

• Strong understanding of security and compliance solutions, including Vulnerability Management, Cloud Security, Policy Compliance, IDS, IPS, Network Scanners, PCI, and enterprise security solutions.

• Familiarity with federal regulatory compliance issues such as ISO 27001, HIPAA, GLBA, and SOX is advantageous.

• Excellent presentation skills and professional communication in emails, RFPs, and reports.

• Comfortable interacting with all levels of customer organizations, from C-level executives to front-line technical staff.

• Organized and analytical, with innovative and adaptable strategies for overcoming sales obstacles.

• 5–7 years of relevant work experience.

• Bachelor's degree or equivalent experience.

• Exceptional written and verbal communication skills.

• Willingness to travel within the sales territory and other locations as necessary.

• Ability to merge technical expertise with commercial insight while effectively managing renewal, retention, growth, and quota expectations.

• Proven experience in supporting renewals, identifying expansion opportunities, and managing customer success or account growth initiatives.

• Preferred experience in conducting customer business reviews, technical workshops, or executive-facing presentations.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Flexible work environment.

• Competitive salary and performance-based incentives.