Technical Account Manager – HPC, Cloud

This is a fully remote position, open to applicants in Switzerland, +1 more country.

📋 Description

• Act as the primary liaison for enterprise clients.

• Assist customers with technical questions, troubleshooting, and resolving issues.

• Address complex technical challenges and customer inquiries through investigation and replication.

• Provide support to customers in the installation of NVIDIA products centered on next-gen AI and HPC server technologies.

• Take ownership of and resolve customer concerns during installation, operation, maintenance, or product application.

• Work with GPUs, AI accelerators, high-speed interconnects, ML frameworks, Spark, Kubernetes, and Ceph.

• Analyze, convey, and resolve issues to enhance customer experiences.

• Create, refine, and document best practices for internal support and R&D teams.

• Regularly interact with engineering, marketing, and support teams.

• Ensure high customer satisfaction and lead the resolution of critical customer challenges.

⛳️ Requirements

• Over 8 years of experience providing comprehensive customer support and debugging for hardware and software products.

• Deep understanding and expertise in Linux and Networking (LFCS / RHCSA).

• Bachelor's degree or equivalent professional experience.

• Proficient knowledge of data center virtualization concepts and trends (VMWARE, Docker, Kubernetes).

• Outstanding interpersonal abilities with the capability to manage and drive the resolution of any significant issues raised by clients, regardless of the circumstances.

• Excellent communication and presentation skills.

• Strong organizational capabilities with the ability to prioritize and multitask effectively with minimal supervision.

• Experience in large-scale HPC or AI cluster environments.

• Familiarity with GPU-based computing and accelerator technologies.

• Knowledge of networking technologies.

• Background in support escalation, SRE, or production engineering.

• Proficient in scripting/automation (Python, Bash, Ansible, YAML).

• Exposure to AI/ML frameworks or data analytics platforms.

🏝️ Benefits

• Attractive and competitive salary packages.

• Comprehensive benefits package.