Senior Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary weekly contact for designated clients, managing routine activities effectively.

• Serve as a reliable technical consultant, assisting clients in overcoming challenges and maximizing value from Rithum’s offerings.

• Facilitate communication between client technical teams and Rithum’s internal departments.

• Create and manage channel implementation strategies that align with technical requirements and platform capabilities.

• Lead platform execution across operational workflows, including repricing, promotional planning, and algorithmic enhancement.

• Perform technical assessments and provide strategic recommendations that align with client objectives.

• Take ownership of resolving intricate technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.

• Assist in technical roadmap planning, feature adoption initiatives, and product feedback processes.

• Utilize AI tools for client analysis, technical evaluations, documentation, and ongoing workflows.

• Identify processes for automation or standardization and disseminate AI practices within the TAM team.

• Maintain comprehensive knowledge of platform functionalities, data flows, and new capabilities.

• Contribute to the standardization of technical best practices and knowledge sharing.

• Mentor and coach less experienced Technical Account Managers (TAMs).

⛳️ Requirements

• Minimum of 3 years’ experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.

• Demonstrated experience in supporting complex enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization efforts.

• Strong comprehension of APIs, data mapping, and feed architecture.

• Proven ability to manage technical projects and communicate effectively with both technical and non-technical stakeholders.

• Proficient in Salesforce, JIRA, or comparable workflow and project management tools.

• Excellent problem-solving capabilities with an emphasis on root cause analysis and resolution.

• Strong verbal and written communication aptitude.

• Experience utilizing AI tools such as ChatGPT, Microsoft Copilot, or Claude for tasks like research, communication, analysis, documentation, automation, workflow optimization, and decision-making.

• Willingness to travel up to 10% of the time.

• Bachelor’s degree in a relevant discipline or a related field is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits with affordable healthcare plans and company HSA contributions, beginning on Day 1.

• 6% matching contribution for 401(k).

• 20 days of Paid Time Off.

• 9 Company-Paid holidays.

• 2 paid floating holidays.

• 7 paid sick days.

• 2 Wellness days.

• 1 Paid Volunteer Day.

• PTO increases to 22 days after 3 years of service and 25 days after 5 years.

• 12 weeks of primary caregiver leave.

• 4 weeks of secondary caregiver leave.

• Accident, critical illness, and hospital indemnity insurance.

• Pet insurance options.

• Legal assistance and identity theft insurance plans.

• Life insurance coverage at 2x the salary.

• Access to the Calm app.

• Employee Assistance Program.

• $65/month remote work stipend for internet expenses.

• Opportunities for culture and team-building activities.

• Tuition assistance programs.

• Career development opportunities.

• Charitable contribution matching up to $250 per year.

• Remote-first working conditions.

• Discretionary bonus of 10% of annual base salary.

• Competitive industry compensation and comprehensive total rewards benefits.

• Extensive benefits and wellness plans.