Technical Account Manager

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Provide support to Enterprise Fiserv partner clients and their merchant clients regarding technical inquiries, escalations, onboarding requirements, and various Fiserv platform interactions.

• Act as the primary technical contact for strategic client inquiries, escalations, operational best practices, and issue resolution throughout the entire life cycle.

• Design payment solutions in collaboration with client IT management, Product Management, project implementation managers, and developers.

• Articulate Fiserv’s technical stack, Commerce Hub functionalities, platform strategy, and technical direction to both technical and non-technical audiences.

• Cultivate and sustain a comprehensive understanding of client technical strategies, integration models, and payment services needs.

• Oversee investigations, root cause analysis, and troubleshooting for escalated technical issues involving internal teams and client stakeholders.

• Manage technical projects, implementation tasks, transitions, and commercialization initiatives that support merchant onboarding and portfolio expansion.

• Administer technical playbooks and status reporting as the senior technical and business process liaison to major clients.

• Collaborate with Relationship teams, Account Executives, and Commerce Hub product teams to facilitate solution adoption and API or semi-integration for both card-present and eCommerce scenarios.

⛳️ Requirements

• Regular travel to client locations is anticipated; this role is client-facing.

• A minimum of 5 years’ experience in technical account management, technical pre-sales engineering, and client-facing technology roles within payments, electronic bill presentment services, and enterprise IT software.

• At least 7 years’ experience in the merchant services or payments sector, particularly within highly regulated industries such as Government, Healthcare, and investor-owned Utilities.

• Over 5 years of experience in coordinating technical issue resolution, incident management, or client escalations across cross-functional teams.

• Proficiency in Microsoft Office Suite, including Microsoft Project, Excel, Word, and PowerPoint.

• Capability to convey complex technical subjects to both technical and non-technical audiences through written documentation, verbal presentations, and design meetings.

• Skill in analyzing data, performing root cause analysis, and documenting technical findings, recommendations, and subsequent actions.

• Bachelor’s degree or higher in computer science, mathematics, physics, engineering, or a related discipline, or an equivalent combination of education, relevant experience, and/or military background.

• Must currently hold valid and unrestricted U.S. work authorization.

• Temporary visas such as F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, and candidates needing sponsorship, are not accepted.

• Project management (PMO) or Scrum certification is highly desirable.

• Familiarity with Fiserv’s Commerce Hub orchestration solutions is a plus.

• Experience in supporting API integrations or semi-integrated payment solutions would be advantageous.

🏝️ Benefits

• Equal Opportunity Employer.

• Reasonable accommodation is available during the application and hiring process.