Manager, Technical Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and enhance the capabilities of a team of Technical Account Managers by establishing clear expectations, providing regular feedback, and focusing on skill enhancement.

• Develop operational rhythms and measurable standards for account management that encompass deployment, adoption, partner health, and retention metrics.

• Ensure that TAMs deliver consultative post-sales support, address technical challenges, and assist partners in maximizing the benefits of the Huntress Platform.

• Uphold Huntress’ culture centered on accountability, execution, and impact on customers.

• Foster team expertise in Huntress products and best practices, enabling TAMs to guide customers confidently and proactively identify risks that could impact the partner experience.

• Collaborate with teams across Sales, Support, Product, Marketing, and other departments to coordinate requests, relay product feedback, and enhance the overall customer and partner experience.

• Leverage AI to create repeatable workflows for preparing account reviews, summarizing customer interactions, coaching, and prioritizing tasks, while ensuring the validation of outputs and safeguarding customer context.

⛳️ Requirements

• Over 6 years of experience in Technical Account Management, pre-sales, customer success, or a related field.

• A strong background in cybersecurity, with the capability to translate technical concepts into actionable guidance for partners and internal teams.

• More than 3 years of experience in leading, coaching, or developing customer-facing technical professionals and enhancing the quality of their work.

• Proficient in presenting information clearly to diverse audiences, including technical stakeholders, business leaders, and C-level executives.

• Excellent organizational skills, sound judgment, and consistent follow-through in managing competing priorities.

• Strong inclination towards action, operational discipline, and achieving measurable outcomes.

• Proven track record of coaching, motivating, and holding teams accountable in a fast-paced, growth-oriented environment.

• Experience utilizing AI to increase efficiency and create repeatable workflows that assist teams in preparation, communication, and decision-making.

🏝️ Benefits

• 100% remote work environment - since our founding in 2015.

• Generous paid time off policy, encompassing vacation, sick leave, and paid holidays.

• 12 weeks of paid parental leave.

• Highly competitive and comprehensive medical, dental, and vision benefits plans.

• 401(k) plan with a 5% contribution regardless of employee contribution.

• Life and Disability insurance plans.

• Stock options available for all full-time employees.

• One-time $500 reimbursement for setting up or upgrading your home office.

• Annual allowance for education and professional development support.

• $75 USD/month digital reimbursement.

• Access to the BetterUp platform for coaching and personal and professional growth.