Senior Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary weekly contact for designated clients while managing routine business activities.

• Serve as a reliable technical advisor, assisting clients in overcoming challenges and deriving value from Rithum’s offerings.

• Facilitate communication between client technical teams and Rithum's internal departments.

• Design and manage channel implementation strategies that align with technical requirements and platform capabilities.

• Oversee tactical execution across the platform, including operational workflows, repricing, promotional planning, and algorithmic optimization.

• Perform technical reviews and provide forward-looking recommendations.

• Manage the resolution of intricate technical issues in collaboration with the Product, Engineering, and Client Success Engineering teams.

• Aid in technical roadmap planning, feature adoption, and product feedback mechanisms.

• Utilize AI tools for client analysis, technical reviews, documentation, and consistent workflows.

• Recognize tasks that can be automated or standardized and share effective AI practices.

• Maintain an in-depth understanding of platform functionality, data flows, and emerging capabilities.

• Contribute to the standardization of technical best practices and knowledge sharing.

• Mentor and guide less experienced Technical Account Managers (TAMs).

⛳️ Requirements

• A minimum of 3 years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS context, or in a marketplace position with a brand or retailer.

• Demonstrated experience in supporting complex enterprise or strategic clients with technical onboarding, platform integration, and continuous optimization.

• Strong knowledge of APIs, data mapping, and feed architecture.

• Proven ability to manage technical projects and communicate effectively with both technical and non-technical stakeholders.

• Familiarity with Salesforce, JIRA, or comparable workflow and project management tools.

• Excellent problem-solving abilities with a focus on root cause analysis and resolution.

• Strong verbal and written communication skills.

• Experience utilizing AI tools such as ChatGPT, Microsoft Copilot, or Claude for research, communication, analysis, documentation, automation, workflow optimization, and decision-making.

• Willingness to travel up to 10% of the time.

• Bachelor’s degree in a relevant discipline or a related field is preferred.

🏝️ Benefits

• Discretionary bonus equal to 10% of the annual base salary.

• Comprehensive medical, dental, and vision benefits with affordable health care plans and company HSA contributions, effective from Day 1.

• 6% 401(k) matching.

• 20 days of Paid Time Off.

• 9 Company-Paid holidays.

• 2 paid floating holidays.

• 7 paid sick days.

• 2 Wellness days.

• 1 Paid Volunteer Day.

• PTO increases to 22 days after 3 years of service and 25 days after 5 years.

• 12 weeks of primary caregiver leave.

• 4 weeks of secondary caregiver leave.

• Accident, critical illness, and hospital indemnity insurance.

• Pet insurance.

• Legal assistance and identity theft insurance plans.

• Life insurance coverage equal to 2x salary.

• Access to the Calm app and Employee Assistance Program.

• $65/month remote work stipend for internet expenses.

• Opportunities for culture and team-building activities.

• Tuition assistance available.

• Career development opportunities offered.

• Charitable contribution match up to $250 per year.

• Remote-first working conditions.

• Comprehensive benefits and wellness plans.