Technical Account Manager, Enterprise

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take ownership of post-sales relationships as the primary contact and technical consultant.

• Collaborate with Account Executives on upselling, renewals, and expansion opportunities.

• Establish connections and align executives with customer advocates.

• Execute Quarterly Business Reviews with key strategic clients.

• Develop measurable customer success strategies.

• Oversee technical onboarding for new enterprise clients from initial setup to full integration.

• Configure Socket across CI/CD systems, build pipelines, integrated development environments (IDEs), and internal tools in partnership with engineering teams.

• Create repeatable onboarding playbooks, scripts, and automation processes to enhance time-to-value.

• Investigate and resolve issues related to integration, configuration, and compatibility.

• Address customer inquiries in designated Slack channels.

• Utilize logs and telemetry to determine root causes and document solutions.

• Escalate technical issues to the Engineering team and ensure follow-through until resolution.

• Conduct discovery sessions to comprehend customer objectives and use cases.

• Convert complex product features into practical, developer-friendly insights.

• Perform architecture evaluations and security posture assessments.

• Facilitate workshops, office hours, and in-depth sessions that promote adoption.

• Provide technical feedback and field insights to Product and Engineering teams.

• Highlight trends that inform roadmap priorities.

• Contribute to documentation and internal tools to enhance the Technical Success practice.

⛳️ Requirements

• A minimum of 4 years in a technical customer-facing role (e.g., Solutions Engineer, Technical Account Manager, Support Engineer, or similar).

• At least 2 years serving as the primary contact for customers, focusing on quarterly health assessments and overall success.

• Expertise in Application Security, DevSecOps, package management, open-source ecosystems, Linux systems administration, networking, firewalls, or Docker.

• Familiarity with developer tools and CI/CD platforms like GitHub Actions, Jenkins, or CircleCI.

• Proficiency in reading and interpreting JavaScript, Python, and TypeScript code.

• Understanding of APIs, webhooks, and SaaS integration methodologies.

• Comfortable troubleshooting in production environments alongside engineering teams.

• Strong written and verbal communication skills with developers, security professionals, and executives.

• Openness to travel for customer and company meetings as necessary.

• Experience with large enterprise accounts, complex technical landscapes, and dependency ecosystems is advantageous.

• Familiarity with Software Composition Analysis (SCA), dependency management, or security scanning tools is a plus.

• Contributions to open-source projects are desirable.

🏝️ Benefits

• Meaningful equity program.

• Comprehensive health benefits for you and your family (99% coverage).

• Flexible time-off policy.

• Paid holidays.

• Winter shutdown period.

• Paid parental leave.

• Remote-first work environment.

• Quarterly team off-site events.

• Competitive salary bands in the market.