Enterprise Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete customer lifecycle, starting from deployment initiation through to go-live, continuous operations, and eventual renewal.

• Act as the main technical liaison for enterprise accounts.

• Cultivate relationships with security leadership, engineering teams, and IT operations departments.

• Oversee the planning and execution of deployments, which includes onboarding data sources, validating integrations, aligning stakeholders, and ensuring readiness for go-live.

• Assist customers in operationalizing vulnerability management workflows within Cogent, focusing on asset identification, configuring risk scores, prioritizing remediation, and generating compliance reports.

• Navigate through customer security environments across AWS, GCP, Azure, and on-premises infrastructures.

• Comprehend how scanning tools like Tenable, Qualys, and Wiz integrate with Cogent.

• Identify and pursue opportunities for account expansion, enhancing ARR and boosting net revenue retention.

• Convert customer feedback and field insights into actionable product enhancements in collaboration with Product and Engineering teams.

• Develop standardized deployment playbooks and onboarding frameworks to expedite customer time-to-value.

⛳️ Requirements

• Expertise in vulnerability management, encompassing CVE workflows, remediation procedures, risk prioritization, and exposure mitigation.

• A minimum of 3 years' experience in a technical, customer-facing role such as Technical Account Manager, Technical Customer Success Manager, Solutions Engineer, or a similar position.

• Strong technical understanding when discussing scanning infrastructure, cloud environments, API integrations, and data pipelines.

• Ability to communicate clearly and confidently, building relationships with security engineers, IT operations, and executive stakeholders.

• Manage ownership throughout the entire account lifecycle, including deployment, adoption, retention, and growth.

• Utilize a consultative approach to account management, focusing on a concentrated portfolio of business.

• Experience with enterprise customers, especially in regulated sectors like financial services or healthcare.

• Background in early-stage companies, particularly in developing or scaling a customer success or Technical Account Management function.

• Proven experience managing ARR between $1–10M+, with demonstrated net revenue retention exceeding 90%.

• Familiarity with compliance frameworks such as SOC 2 and FFIEC.

• Working knowledge of CMDB tools and enterprise asset management practices.

• Must reside in the United States as specified by the Remote US location requirement.

• Must indicate whether visa sponsorship is currently or will be needed for employment in the United States.

🏝️ Benefits

• No specific benefits or compensation details provided.

• Flexible working hours; night and weekend availability may be necessary.