Technical Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist potential clients in incorporating mathematical optimization technology into enterprise-level software solutions.

• Participate in calls and meetings with both existing and prospective customers.

• Collaborate on and facilitate technical discussions regarding ongoing business opportunities.

• Provide insights and recommendations related to architecture, sizing, implementation, and scalability.

• Deliver coaching and presentations through tailored workshops, webinars, and practical training sessions.

• Support prospective clients in developing robust and transparent business cases.

• Design and present materials that highlight product features and performance.

• Lead internal projects aimed at enhancing processes, systems, and tools.

• Act as a subject matter expert within the team.

• Work in conjunction with Account Managers, Expert Advisory and Support, Research and Development, and Marketing teams.

• Function as a team player within the global group, promoting knowledge sharing.

• Propel customer success by steering technical discussions and guiding decisions on architecture, implementation, and scalability.

⛳️ Requirements

• Technical background in mathematical optimization, operations research, data science, computer science, engineering, or mathematics.

• Generally 3 to 5 years of professional experience, including approximately 3 years in optimization systems and/or data science.

• Master’s degree or higher in operations research, computer science, engineering, mathematics, or relevant work experience.

• Excellent proficiency in both written and spoken English; knowledge of additional languages is advantageous.

• Proficient in at least two Gurobi API languages, such as C, C++, Java, Python, C#, or VB.NET.

• Basic understanding of IT and software engineering topics, including networking, web technologies, and general software engineering principles.

• Familiarity with Microsoft 365 products.

• Capability and eagerness to quickly learn and utilize Salesforce.

• Basic comprehension of Generative AI and a desire to expand knowledge in this field.

• Ability to excel in a fully remote work environment.

• Willingness to travel around 1–2 times each month.

• Availability to attend meetings across global time zones, including some early or late hours.

• Consistent compliance with company policies and procedures.

🏝️ Benefits

• Six months of comprehensive technical training.

• Peer mentorship from a dedicated team.

• Support for balance and wellbeing.

• Fully remote work setup.

• Collaboration within a global team.

• Healthy work/life balance.