Technical Account Manager – EMEA

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee merchant integrations and monitor payment performance, including authorization rates, network tokenization coverage, and routing configurations.

• Proactively identify payment risks.

• Suggest and implement changes in routing, network tokenization, and configurations.

• Analyze complex technical issues using logs, traces, and API behaviors to determine root causes.

• Manage technical escalations and serve as the incident contact for key merchants in collaboration with Support.

• Provide post-incident root-cause analyses, outline impacts, and propose preventive measures.

• Lead in-depth technical discussions and solution design sessions for new PSP connectors, payment methods, and unreleased products.

• Set expectations during rollouts and offer structured feedback to Product and Engineering teams.

• Conduct regular technical integration reviews with merchant engineering and payments stakeholders.

• Convert card scheme and regional regulatory changes into actionable technical plans.

⛳️ Requirements

• Extensive hands-on technical expertise, including the ability to read API logs and traces, debug integration issues, and write basic scripts/SQL.

• Background in a technical, merchant/customer-facing position such as Technical Account Manager, Solutions Engineer, Support Engineer, Technical Customer Success Manager, or Implementation Specialist.

• Experience in payments, fintech, or e-commerce sectors.

• Strong understanding of APIs, webhooks, and SDKs.

• Capability to clearly explain technical processes to both engineers and non-technical stakeholders.

• Proactive in identifying and addressing risks.

• Confidence in presenting technical information to senior technical stakeholders.

• Ability to coordinate efforts across engineering, product, and support teams.

• Direct experience with payments infrastructure, including network tokenization, PSP connectors/routing, or card scheme mechanics.

• Experience in supporting beta or early-access product rollouts.

• Familiarity with card scheme rules and regional regulations, including BNPL rules and PCI requirements.

🏝️ Benefits

• Flexible holiday policy, with a minimum of 25 days to be utilized.

• Access to co-working spaces in major cities.

• Opportunities for workations and company retreats.

• Provision of top-quality equipment for your role.

• £500 contribution towards home office setup.

• Generous budget for learning and development.

• Private Medical Insurance coverage.

• Competitive share options.

• Additional perks and benefits varying by location.

• Comprehensive onboarding process.

• Access to thoughtfully designed face-to-face interactions.