Technical Account Manager – East

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the technical relationship with clients from the initial onboarding phase through continuous adoption and growth.

• Assist clients with implementation, integration, and adherence to best practices.

• Diagnose technical problems and collaborate with Engineering and Product teams to facilitate solutions.

• Actively identify potential risks, technical deficiencies, and opportunities to enhance customer value.

• Represent the customer's voice within the organization, converting feedback and requirements into actionable insights.

• Establish robust relationships with both technical stakeholders and key decision-makers.

• Collaborate with Sales, Product, and Engineering teams to address technical challenges and ensure the long-term success of customers.

⛳️ Requirements

• Minimum of 3 years of experience in a customer-facing technical position, such as Technical Account Manager, Solutions Engineer, Solutions Architect, or equivalent.

• Strong technical foundation with the capability to comprehend complex systems and resolve technical issues.

• Experience engaging with enterprise B2B clients.

• Exceptional communication skills with the ability to clearly articulate complex technical ideas.

• A strong sense of ownership with a proactive, hands-on approach.

• Capability to work collaboratively across Sales, Product, and Engineering departments in a dynamic startup atmosphere.

• Background in cybersecurity, cloud infrastructure, DevOps, or containers is a significant advantage.

• Legally permitted to work for any employer in the United States.

• Must not need visa sponsorship for employment, either now or in the future.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and training.

• Generous paid time off policy.

• Collaborative and innovative work environment.