Technical Account Manager – Architect

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Deliver continuous Technical Account Management, consultative support, escalation insights, and oversight for key customers.

• Provide assistance to enterprise clients with L3 support cases and escalations.

• Collaborate with strategic and enterprise ClickHouse users, customers, and prospects on onboarding, production launches, and proofs of concept.

• Offer architectural, technical, and migration advice and support.

• Lead initiatives, escalations, and meetings to ensure ongoing customer success.

• Manage and oversee L3 Support Cases and Escalations in partnership with the Support L1/L2 team.

• Collaborate with Product Management, Engineering, and Sales on roadmap and account strategies.

• Ensure availability per scheduling and onsite travel requirements to provide high-quality 24x7 support in a globally distributed environment.

• Assist in hiring and mentoring new team members.

• Develop and contribute to documentation, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA requirements.

• Allocate approximately 50% of time to case-initiated consultative support and 50% to TAM functions, including project guidance, onboarding coordination, escalations, communications, documentation, roadmap work, and meeting leadership.

• Travel onsite regionally up to around 35% of the time.

⛳️ Requirements

• Over 5 years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles.

• More than 5 years of relevant industry experience in implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems.

• Comprehensive technical knowledge in DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, system or network administration, and big data.

• Proven experience in leading and delivering large-scale technical projects with multiple seasoned engineers.

• Proficiency with a public cloud provider such as AWS, GCP, or Azure and infrastructure-as-a-service offerings like EC2.

• Exceptional communication skills with the ability to engage in a customer-facing role alongside Support Services, Engineering, and Sales teams.

• Strong teamwork, global engagement, empathy, and a problem-solving mindset.

• Self-motivated, inquisitive, and eager to continuously learn and develop.

• Must be capable of working remotely from Singapore and willing to travel regionally.

• Required experience includes support, success, or solutions engineering for premium or enterprise customer accounts.

• Required hands-on experience with ClickHouse or another DBaaS technology.

• Required SQL proficiency.

🏝️ Benefits

• Flexible work environment and remote-friendly work arrangement.

• Employer contributions towards healthcare.

• Stock options for every new team member.

• Flexible time off in the US and generous entitlements in other countries.

• USD$500 home office setup allowance for remote employees.

• Opportunities to participate in company-wide global offsites.