This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Manage a portfolio of clients from the initial onboarding phase through adoption and renewal stages.

• Act as the main point of contact for customer health and value realization.

• Assist customers in fully leveraging the platform to meet their risk management objectives.

• Collaborate with Account Executives to pinpoint upsell opportunities and ensure renewals.

• Support customers with platform setup, SSO, Jira, Slack integrations, and the customization of workflows.

• Convert user feedback into precise product requirements for the Product and Engineering teams.

• Facilitate regular business reviews (QBRs) with relevant stakeholders.

• Establish implementation processes, health scoring methodologies, and support workflows.

⛳️ Requirements

• Must be based in Texas, Colorado, or Illinois.

• Minimum of 4 years in a customer-facing post-sales position (TAM, CSM, or Implementation) at a B2B SaaS organization.

• Comfortable discussing APIs, integrations, and configuring software workflows.

• Capable of troubleshooting technical issues prior to escalating them to engineering.

• Demonstrated ability to collaborate effectively with Sales and Account Executives in account planning and retention efforts.

• Strong written and verbal communication skills.

• Ability to clarify complex concepts for both technical users and business stakeholders.

• Self-driven and well-organized.

• Able to thrive in a fast-paced environment where processes are still being developed.

• Significant experience in Governance, Risk, and Compliance (GRC) or Third-Party Risk Management (TPRM) is essential.

• Familiarity with workflows related to vendor risk, compliance frameworks, and due diligence is a plus.

🏝️ Benefits

• Employee Stock options grant

• Unlimited PTO

• 401k

• Health Benefits