Technical Account Manager, Central

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement strategies to enhance customer adoption and utilization of the Wiz platform.

• Offer strategic and technical insights throughout the customer journey from onboarding to operationalization, renewal, and growth.

• Act as a reliable technical advisor and primary point of contact for customers.

• Assist customers in deployment, configuration, and operationalization, employing best practices.

• Address technical inquiries and challenges through email, meetings, Slack, and support tickets.

• Stay updated on emerging cloud security threats and current Wiz features.

• Support customers in formulating success plans with measurable objectives aligned to security and compliance goals.

• Drive customers towards complete adoption, value realization, and excellence in Cloud, Code, and Runtime security.

• Oversee the project management of adoption and operationalization across various business units and stakeholders.

• Tackle people, process, and technology obstacles with both internal and external parties.

• Report progress and outcomes to Wiz and customer stakeholders through executive communications and quarterly business reviews/executive briefings.

• Gather feature requests and adoption challenges, coordinating with Product and Engineering teams.

• Manage a portfolio of up to 15 customers.

• Identify opportunities for expansion and assist with renewals alongside sales and renewals teams.

• Monitor utilization, adoption targets, risks, customer health, satisfaction, churn, and renewal indicators.

• Cultivate relationships with customer contacts ranging from C-level executives to practitioners.

• Contribute to the enhancement and scaling of Wiz’s Technical Account Management organization and processes.

• Create documentation, mentor junior Technical Account Managers, and develop technical subject-matter expertise.

• Collaborate cross-functionally to refine processes.

⛳️ Requirements

• 5-8+ years of experience in technical customer-facing positions, preferably supporting a cloud/cloud-security product.

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.

• Strong understanding of cloud services and architecture of at least one Cloud Service Provider (CSP), such as AWS, GCP, Azure, or OCI.

• Ideally, possess CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer).

• Knowledge of cloud-security best practices, common threat models, and CNAPP use cases.

• Familiarity with container technologies (Docker, Kubernetes) and their security considerations.

• Understanding of DevOps technologies, including CI/CD, Infrastructure as Code (IaC), and Version Control Systems.

• Basic knowledge of Linux and Windows operating systems concepts and runtime sensing.

• Strong problem-solving abilities and capability to troubleshoot complex technical challenges.

• Proven experience managing a portfolio of 5-10+ customers.

• Demonstrated success in building and maintaining relationships with enterprise clients, achieving customer outcomes, and surpassing performance targets.

• Ability to continuously enable customers on the Wiz platform and address problems ranging from simple to highly complex.

• Willingness to engage through Slack, email, and support tickets.

• Proficiency in using CRM and log analysis tools to monitor customer health and detect trends.

• Excellent communication and interpersonal skills.

• Commitment to ongoing learning of emerging cloud/security technologies.

• Legal authorization to work in the United States without requiring visa sponsorship.

🏝️ Benefits

• Bonus

• Equity

• Benefits

• Google benefits