Technical Account Manager

This is a fully remote position, open to applicants in Italy.

📋 Description

• Develop and implement strategies to enhance customer adoption and utilization of the Wiz platform.

• Offer strategic and hands-on technical support from the onboarding phase to full operationalization.

• Guide customers on deployment and operational best practices, assisting in the establishment of a Wiz Center of Excellence.

• Act as the primary Wiz contact for technical inquiries and escalations.

• Work collaboratively with Support, Product Management, Engineering, Sales, and Renewal teams.

• Contribute to workshops that empower customers to realize the complete value of the Wiz platform.

• Cultivate trusted-advisor relationships with customer stakeholders, from practitioners to C-level executives.

• Create and oversee Success Plans, goals, and key performance indicators.

• Identify and address technical issues while managing account escalations.

• Represent customer needs and provide feedback on new Wiz features.

• Assist with contract renewals and identify opportunities to broaden Wiz usage.

• Maintain comprehensive functional and technical knowledge of Wiz, while monitoring emerging cloud security threats.

⛳️ Requirements

• Over 3 years of experience in customer-facing technical roles, such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineer.

• Strong understanding of cloud services, architectures, and security best practices.

• Preferred CSP-level certifications, such as Certified Solutions Architect or Certified DevOps Engineer.

• Familiarity with Docker and Kubernetes, including their security considerations.

• Exceptional problem-solving skills with the ability to troubleshoot complex technical issues and drive resolutions.

• Demonstrated success in building and maintaining relationships with enterprise clients, ensuring customer success, and surpassing performance targets.

• Outstanding communication and interpersonal skills, capable of engaging stakeholders at all organizational levels.

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.

• Proficiency in Italian and English.

• Legal eligibility to work in Italy without the need for visa sponsorship.

🏝️ Benefits

• Opportunity to think creatively and utilize your full range of skills.

• Commitment to equal opportunity employment.

• Personal data processing governed by Wiz's Privacy Policy.