Technical Account Manager

This is a fully remote position, open to applicants in Maine.

📋 Description

• Act as a trusted consultant to clients, providing expert advice on VETRO’s platform, industry trends, best practices, and customized solutions.

• Gain a comprehensive understanding of each client's technical landscape, use cases, and goals.

• Promote platform usage and ensure customers achieve optimal value.

• Cultivate strong, proactive relationships with customers through technical expertise and a hands-on approach.

• Identify opportunities to enhance processes and boost operational efficiency.

• Collaborate with Sales, Product, and Support teams to advocate for customer needs and align with business goals.

• Anticipate technical issues, recognize risks, and proactively address challenges.

• Work alongside Sales to pinpoint upsell and cross-sell opportunities, aiding in revenue growth and customer retention.

• Stay updated on industry trends, customer insights, and competitor actions to inform strategy and impact the product roadmap.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Computer Science, or a relevant technical discipline.

• Demonstrated success in technical account management or a similar role within the technology or software industry, especially with intricate B2B solutions.

• Extensive technical knowledge of GIS systems and/or experience in the telecom industry is highly advantageous.

• Practical experience with scripting.

• Understanding of data manipulation and export/import features.

• Strong leadership and communication abilities, capable of guiding customers through technical issues and instilling confidence.

• Proactive, results-oriented approach with a focus on delivering value, promoting adoption, and establishing long-term partnerships.

• Experience working in a remote or distributed team setting.

• Background in fast-paced environments, skilled at managing multiple priorities and adapting to changing business requirements.

🏝️ Benefits

• Competitive salary based on experience.

• Comprehensive health insurance coverage.

• Retirement plans with a 401K match.

• Remote work allowance.

• Learning & Development fund.

• Flexible vacation and paid time off.

• Opportunities for professional development.

• Career advancement within an innovative and rapidly expanding company.

• Flexible work options with a remote-first approach.

• Equipment provided for setting up your home office.

• Semi-monthly internet reimbursement.