Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with maintenance, reliability, engineering, operations, and plant leadership teams to enhance asset reliability and maintenance performance.

• Act as the technical consultant for Condition Based Maintenance (CBM), Predictive Maintenance, and SmartTrac initiatives, ensuring customers achieve optimal platform adoption and ROI.

• Lead customer projects by providing on-site assistance, training, and strategic advice.

• Foster customer retention by developing trusted relationships while identifying and spearheading opportunities to expand existing accounts through additional facilities, assets, and solutions.

• Deliver presentations on maintenance strategies, business outcomes, and ROI recommendations to plant leadership and executive stakeholders, influencing their adoption and fostering long-term partnerships.

• Recognize opportunities to enhance maintenance strategies, minimize unplanned downtime, increase equipment uptime, and elevate customer value.

• Manage strategic customer relationships across manufacturing facilities through implementation, adoption, optimization, and executive-level business reviews.

⛳️ Requirements

• Over 5 years of experience in manufacturing, industrial maintenance, reliability, or plant operations.

• Bachelor’s degree in Mechanical Engineering or a related discipline.

• In-depth knowledge of rotating equipment, maintenance strategies, reliability engineering, and plant operations.

• Experience collaborating cross-functionally with maintenance, operations, engineering, and plant leadership teams.

• Demonstrated experience in presenting to customers, internal leadership, or executive stakeholders, with strong communication, relationship-building, and account management skills.

• Willingness to travel up to 25% across North America.

• Possession of a valid driver's license with a clean driving record.

• Maintenance-specific experience with the use of CBM and PdM tools.

• Familiarity with implementing Lean Manufacturing or Six Sigma methodologies.

🏝️ Benefits

• Competitive Compensation

• Premium Medical, Dental, and Vision Coverage

• Paid Time Off (PTO): 15 Days

• 401(k) Retirement Plan

• Wellhub Membership - Access to a wide range of gyms and training programs.

• Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.