Technical Account Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Assist customers in maximizing their use of Tractian’s solutions, such as Condition-Based Maintenance (CBM) and Computerized Maintenance Management System (CMMS) initiatives, to ensure successful implementation and ongoing value extraction.

• Achieve high levels of customer satisfaction and measurable return on investment by coordinating internal teams and overseeing customer-facing activities.

• Recognize opportunities for account growth by delivering favorable outcomes, establishing trusted relationships, and aiding expansion efforts.

• Oversee onboarding and implementation processes, including customer kick-off meetings, on-site visits as needed, and training key stakeholders to guarantee successful deployment and sustained usage.

• Manage customer projects in the manufacturing maintenance field.

• Promote operational excellence in maintenance and improve customer reliability programs.

⛳️ Requirements

• A customer-oriented and business-driven mindset, with experience in client-facing roles.

• Over 5 years of experience in manufacturing, industrial, or maintenance environments, with a proven history of enhancing operational performance.

• Experience in project management and coordinating cross-functional teams within a structured setting.

• Excellent communication and interpersonal skills, enabling effective collaboration with both technical and non-technical stakeholders.

• Strong analytical and problem-solving abilities, with an emphasis on continuous improvement and operational efficiency.

• Bachelor’s degree in Engineering or a related technical discipline, or equivalent professional experience.

• Willingness to travel regionally and occasionally across Europe as needed to support customer projects, onboarding, and key milestones.

• Specific maintenance experience utilizing CBM and CMMS tools.

• Familiarity with implementing Lean Manufacturing or Six Sigma practices.

🏝️ Benefits

• Full-time employment with statutory social insurance contributions.

• Paid vacation along with public holidays.

• Employee capital plan with employer matching contributions.

• Opportunities for international travel for company kick-off events at our global headquarters.

• Wellhub Membership – Access to a variety of gyms and training programs.

• Long-Term Benefit – After four years of service, enjoy a fully funded trip to any destination worldwide.