Technical Account Manager

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Act as the main technical liaison between customer technical teams and Seeq teams.

• Plan and oversee the implementation of tailored solutions, best practices, and key use cases.

• Manage the technical setup, integration, deployment, site rollout, expansion planning, testing, and coordination.

• Handle urgent or complex support tickets and ensure timely resolutions in collaboration with internal Seeq teams.

• Coordinate customer Level 1 support with Seeq Support resources.

• Conduct regular technical reviews, monitor performance and availability, and initiate improvements or mitigation strategies.

• Work together with Customer Success and Revenue teams to facilitate renewals and recognize expansion opportunities.

• Develop and sustain subject-matter expertise on Seeq requirements for platforms, networks, and security.

• Convert Seeq product information and innovations into clear, actionable guidance for customers.

• Identify technical risks, recurring issues, capability gaps, and opportunities for preventive solutions, systemic fixes, platform enhancements, and feature improvements.

• Audit customer hardware network health, noting offline devices, slipped angles, low uptime, and connectivity challenges.

• Lead quarterly technical reviews that encompass uptime, support trends, configuration audit results, training gaps, and future technical plans.

• Contribute to the enhancement of Seeq’s TAM services, processes, and best practices through ongoing improvement and change management.

⛳️ Requirements

• 5+ years in a technical customer-facing role: Technical Account Manager, Technical CSM, Solutions Engineer, Professional Services, or higher-tier Customer Support.

• Extensive technical knowledge of Seeq, or a comparable enterprise-level product, with a proven ability to understand its functionality across various areas while developing deeper expertise in specific components or capabilities.

• Proven ownership of complex enterprise or strategic accounts, serving as the primary technical point of contact for customers.

• Strong technical fluency regarding how enterprise IT ecosystems operate.

• Strong ownership mentality: you guide issues to resolution instead of passing them off. You take initiative without needing permission, define success criteria, and drive towards outcomes rather than merely completing tasks.

• Proficiency in utilizing platform analytics to inform decisions and the capability to lead executive-level discussions and cross-functional workshops with credibility.

• Excellent cross-functional communication skills: you can translate field operations into product requests and product changes into customer-friendly explanations.

• Demonstrated ability to navigate complex customer relationships: you listen to understand customer needs, tailor communication to the audience, and respond constructively in tense or high-pressure situations.

• Capable of effectively coordinating with customers and team members across different time zones and geographically diverse regions, ensuring clear communication and follow-through.

• Proven ability to adapt to changing priorities: reassess plans, communicate impacts and next steps, and maintain follow-through as customer needs, product strategy, or organizational direction evolve.

• Bachelor's Degree required.

• Must have authorization to work in the country where you reside.

🏝️ Benefits

• Competitive salary and cash bonus incentives.

• 12-week paid Seeq family leave.

• Unlimited PTO.

• Internet and mobile phone reimbursements.

• Medical benefits.

• Group term life insurance.

• Pre-tax benefits for short-term and long-term disability insurance.

• Optional vision and dental (ortho) coverage.

• Vacation bonus program.

• Employee Assistance Program.

• Generous home office allowance.

• Remote-first (only) work environment.