Senior Technical Account Manager – Japan

This is a fully remote position, open to applicants in Japan.

📋 Description

• Act as the primary technical point of contact for designated clients while fostering and maintaining robust relationships.

• Work in conjunction with sales, support, and engineering teams to comprehend client requirements and customize solutions accordingly.

• Perform technical evaluations of clients’ cybersecurity settings and suggest enhancements and best practices.

• Oversee the implementation, configuration, integration, and testing of solutions.

• Offer continuous technical support, guidance, and training to clients.

• Keep an eye on client systems for performance issues, vulnerabilities, and emerging threats, taking necessary actions.

• Serve as an escalation point for intricate technical challenges and ensure timely resolutions.

• Formulate and implement long-term cybersecurity strategies in collaboration with clients.

• Remain updated on industry trends, emerging threats, and technologies, sharing valuable insights.

• Contribute to the creation of technical documentation, knowledge base entries, and training resources.

• Travel to client locations as required for on-site support, training, and relationship enhancement activities.

⛳️ Requirements

• A Bachelor’s degree in computer science or a related field.

• Preferred industry certifications such as CISSP, CISM, or CISA.

• Demonstrated experience in technical account management, cybersecurity consulting, or similar positions.

• Strong grasp of cybersecurity principles, including network security, endpoint security, threat detection, and incident response.

• Expertise in configuring and troubleshooting cybersecurity solutions, including firewalls, intrusion detection/prevention systems, SIEM, and anti-malware tools.

• Exceptional communication and interpersonal skills, with the ability to articulate complex technical information to both technical and non-technical audiences.

• Strong analytical and problem-solving skills, evidenced by a successful history of resolving technical issues.

• Self-driven and proactive attitude; capable of working both independently and collaboratively in a dynamic environment.

• Willingness to travel as necessary.

🏝️ Benefits

• Highly competitive compensation package comparable to industry leaders such as Google and Microsoft.

• A culture of transparency and openness.

• An environment driven by feedback.

• Open lines of communication and innovation at every organizational level.

• A culture focused on diversity, openness, and collaboration.

• Opportunities for professional advancement.