Senior Technical Account Manager – Korea

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Act as the primary technical point of contact for designated clients, fostering and sustaining robust relationships.

• Work in conjunction with sales, support, and engineering teams to comprehend client requirements and customize solutions accordingly.

• Perform technical evaluations of clients’ cybersecurity frameworks and advise on best practices.

• Oversee the implementation process, which includes solution setup, integration, and testing.

• Offer continuous technical support, guidance, and training to clients.

• Monitor client systems for performance challenges, security threats, and potential vulnerabilities.

• Escalate intricate technical problems and collaborate with internal teams to achieve prompt resolutions.

• Formulate and implement long-term cybersecurity strategies alongside clients.

• Keep abreast of industry developments, emerging threats, and innovative technologies.

• Contribute to the creation of technical documentation, knowledge base entries, and training resources.

• Travel to client locations as required for on-site assistance, training, and relationship development.

⛳️ Requirements

• Bachelor’s degree in computer science or a related discipline.

• Relevant industry certifications are preferred (e.g., CISSP, CISM, CISA).

• Demonstrated experience in technical account management, cybersecurity consulting, or similar positions.

• Strong comprehension of cybersecurity principles, including network security, endpoint protection, threat detection, and incident response.

• Expertise in configuring and troubleshooting cybersecurity solutions, such as firewalls, intrusion detection/prevention systems, SIEM, and anti-malware software.

• Outstanding communication and interpersonal skills, capable of articulating complex technical concepts to both technical and non-technical audiences.

• Strong analytical and problem-solving skills, with a proven history of effectively addressing technical challenges.

• Proactive and self-driven approach, with the ability to work both independently and as part of a team in a dynamic environment.

• Willingness to travel as needed.

🏝️ Benefits

• Highly competitive compensation package comparable to industry leaders such as Google and Microsoft.