Technical Account Manager

This is a fully remote position, open to applicants in Taiwan.

📋 Description

• Monitor the pacing, delivery, and essential performance metrics of campaigns on a daily basis.

• Identify areas of underperformance and suggest timely optimization strategies.

• Implement technical or operational modifications to address performance challenges.

• Plan and execute campaign setups that align with client objectives.

• Verify the implementation of tracking codes and troubleshoot any tagging or feed issues.

• Oversee advertising materials to ensure they are technically ready before launch.

• Investigate and resolve discrepancies, frequency issues, publisher/host performance, and tag drop-off problems.

• Manage the integrations between RTB House systems and client e-commerce platforms.

• Provide swift, solution-oriented responses to incidents that impact performance.

• Collaborate with account managers, sales teams, and technical support from HQ.

• Participate in meetings to align technical strategies with campaign objectives.

• Handle requests in the Jira ticketing system within SLA timelines.

• Contribute to improvements in processes, internal knowledge sharing, and best practices for TAM.

⛳️ Requirements

• Exceptional communication skills; fluency in English is mandatory.

• Highly motivated and enthusiastic about learning in a fast-paced environment.

• Strong time management abilities and meticulous attention to detail.

• Proactive problem solver who takes ownership of challenges and provides effective solutions.

• Strong analytical capabilities.

• Comfortable supporting high-profile clients while managing priorities and maintaining high service standards.

• Proven experience with HTML, JavaScript, REGEX, URL structures, or related web development skills.

• Familiarity with web and network debugging tools, such as Chrome DevTools, Postman, Charles Proxy, or Fiddler.

• Practical knowledge of Microsoft Excel / Google Sheets for generating reports and analyzing data.

• Working knowledge of GTM, Google Analytics, Shopify, or other e-commerce platforms, as well as MMPs is advantageous.

• Experience in running conversion lift, A/B split, or incrementality testing frameworks is a plus.

• Experience managing campaign delivery and pacing against client targets and internal margin goals is a strong advantage.

• Familiarity with cookies and tracking concepts is beneficial.

• Understanding of digital advertising metrics and acronyms, such as ROI, CPC, CPM, SSP, and DSP.

• Awareness of the differences between performance-driven and branding-focused campaigns.

🏝️ Benefits

• Be part of an award-winning organization with impressive growth figures.

• Work on a cutting-edge product that leverages the latest AI Technology (Deep Learning).

• Enjoy the opportunity to work and learn within one of the fastest-growing tech companies in Europe.

• Participate in ambitious projects and collaborate with talented and supportive teams.