This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the technical customer relationship for designated Everbridge accounts

• Oversee and manage deployments, platform adoption, and ongoing technical operations

• Design and set up customer environments, encompassing hierarchy, workflows, data models, and integrations

• Create and maintain technical documentation, including Interface Control Documents (ICDs)

• Assist in executing Business Impact Analysis (BIA) and enhancing resiliency program maturity

• Establish and facilitate customer governance, including stakeholder meetings and Quarterly Business Reviews (QBRs)

• Define and monitor adoption and satisfaction KPIs; devise action plans for continuous improvement

• Provide onboarding, training, and platform enablement for administrators

• Act as the primary technical escalation point and advocate for customers within Everbridge

• Collaborate across departments with Account Management, Product, Engineering, and Support teams

• Offer project management support, technical consultancy, system design and configuration assistance, emergency management and security technology expertise, and training

• Represent Everbridge on clients’ business continuity and global security teams during solution deployment and expanded usage

⛳️ Requirements

• 4–7 years in a technical, customer-facing role (TAM, Professional Services, Solutions Architect, Implementation)

• Experience in Business Continuity, Disaster Recovery, Emergency Management, or related fields

• Strong background in SaaS administration, data integration, and system configuration

• Demonstrated ability to independently manage multiple customers and competing priorities

• Excellent written and verbal communication skills, including interactions at the executive level

• Strong problem-solving, critical thinking, and stakeholder management abilities

• Preferred: HTML, JavaScript, or advanced reporting experience

🏝️ Benefits

• Healthcare benefits

• Dental benefits

• Parental planning benefits

• Mental health benefits

• Disability income benefits

• Life and AD&D insurance

• 401(k) plan with matching

• Paid time off

• Fitness reimbursements

• Variable compensation may also be included