Technical Account Manager

This is a fully remote position, open to applicants in Taiwan.

📋 Description

• Act as the primary technical liaison for a portfolio of RTB House clients.

• Daily monitor campaign pacing, delivery, and essential performance metrics.

• Detect underperformance and suggest timely optimization strategies.

• Execute technical or operational modifications to address performance challenges.

• Strategically plan and implement campaign setups in line with client goals.

• Confirm the correct implementation of tracking codes and troubleshoot tagging or feed issues.

• Supervise the creation of advertising materials and ensure technical readiness prior to launch.

• Investigate and resolve discrepancies, frequency issues, publisher/host performance, and tag drop-off problems.

• Manage integrations between RTB House systems and client e-commerce platforms.

• Provide swift responses to incidents that may impact performance.

• Collaborate with account managers, sales teams, and HQ technical support.

• Engage in meetings to align technical strategy with campaign objectives.

• Handle requests in the Jira ticketing system within SLA timelines.

• Contribute to process enhancements, knowledge sharing, and best practices for Technical Account Management (TAM).

⛳️ Requirements

• Proficiency in both Mandarin and English is essential.

• Demonstrated experience with HTML, JavaScript, REGEX, URL structures, or similar web development capabilities.

• Familiarity with debugging tools, such as Firebug or browser developer consoles.

• Practical expertise in Microsoft Excel / Google Sheets for data analysis and report generation.

• Understanding of standard digital advertising metrics and abbreviations, including ROI, CPC, CPM, SSP, and DSP.

• Knowledge of the differences between performance-oriented and branding-focused campaigns.

• Excellent communication, motivation, learning aptitude, time management, attention to detail, problem-solving, analytical, and client-support skills.

• Working knowledge of GTM, Google Analytics, Shopify or other e-commerce platforms, and MMPs is preferable.

• Familiarity with cookies and tracking concepts is an advantage.

🏝️ Benefits

• Comprehensive onboarding prior to managing the first campaign.

• Access to an individual mentor.

• Continuous support from a Team Leader.

• Regular training sessions conducted by subject-matter experts.

• Access to an e-learning platform.

• Financial support for external courses.