Technical Account Manager

This is a fully remote position, open to applicants in China.

📋 Description

• Act as the primary technical liaison for a portfolio of clients at RTB House.

• Daily monitor campaign pacing, delivery, and key performance indicators, with increased frequency as necessary.

• Detect underperformance and suggest prompt optimization strategies.

• Execute technical or operational adjustments to address performance challenges.

• Strategically plan and implement campaign setups in alignment with client goals.

• Confirm the correct implementation of tracking codes and troubleshoot any tagging or feed-related issues.

• Supervise the creation of advertising materials, ensuring technical readiness prior to launch.

• Investigate and resolve discrepancies, frequency analysis concerns, publisher/host performance issues, and tag drop-off occurrences.

• Manage the integrations between RTB House systems and client e-commerce platforms.

• Provide swift, solution-oriented responses to incidents that impact performance.

• Collaborate with account managers, sales personnel, and technical support from HQ.

• Attend meetings to ensure alignment of technical strategies with campaign objectives.

• Address requests in Jira and other ticketing systems following SLA timelines.

• Contribute to enhancements in processes, sharing internal knowledge, and promoting TAM best practices.

⛳️ Requirements

• Proficiency in both Mandarin and English is essential.

• Demonstrated experience with HTML, JavaScript, REGEX, URL structures, or related web development skills.

• Familiarity with debugging tools, such as Firebug and browser developer consoles.

• Practical experience with Microsoft Excel / Google Sheets for generating reports and conducting data analysis.

• Understanding of prevalent digital advertising metrics and abbreviations, including ROI, CPC, CPM, SSP, and DSP.

• Knowledge of the differences between performance-driven and branding-focused campaigns.

• Strong analytical capabilities.

• Excellent time management skills and attention to detail.

• Proactive in problem-solving and taking ownership of challenges.

• Ability to support high-profile clients while prioritizing tasks and maintaining high service standards.

🏝️ Benefits

• Comprehensive onboarding before managing your first campaign.

• Personal mentorship.

• Ongoing assistance from a Team Leader.

• Regular training sessions conducted by subject-matter experts.

• Access to an e-learning platform.

• Financial support for external courses.

• Option for remote work.