Technical Account Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as the primary contact point, ensuring exceptional levels of customer satisfaction for your designated accounts.

• Proactively address technical issues in line with customer business priorities to prevent critical operational situations.

• Function as the first escalation point for customer technical inquiries, coordinating and driving resolution efforts.

• Provide recommendations on how new and existing features can be integrated within customers’ environments, offering best practices and guidance.

• Cultivate and enhance client relationships by understanding business needs to proactively support and maximize customer success.

• Conduct regular checkpoint and status calls with customers and internal stakeholders.

• Create and develop technical account management strategy documents based on customer analysis and assessments.

⛳️ Requirements

• 2–5 years of relevant experience in a technical customer-facing role.

• Bachelor’s degree or equivalent experience in Computer Science, Information Systems, or a related technical field.

• Background in Customer Success, Customer Support, or Professional Services.

• Ability to work effectively both independently and as part of a team.

• Strong skills in account management, customer service, and project management.

• Problem-solving abilities and technical aptitude that enable quick adaptation to new situations and learning.

• Comprehensive knowledge of enterprise technologies and integration strategies for application deployment in Enterprise and/or SaaS environments.

• Experience with both MS Windows and Linux operating systems.

• Exceptional communication, interpersonal, and collaborative skills.

• Proven skills in troubleshooting and resolving issues.

• Nice to Have: Experience with Snowflake or other cloud data warehouse platforms.

• Familiarity with AI/ML-powered tools or generative AI applications that support customer success or data operations.

• ETL/ELT experience with third-party data integration technologies (Redpoint Data Management, Azure Data Factory, Fivetran, Matillion, Alteryx, Informatica, etc.).

• Knowledge of cloud platforms such as Microsoft Azure, AWS, or Google Cloud.

• Experience with Redpoint Global applications.

• Background in digital marketing.

🏝️ Benefits

• Competitive Medical, Dental, and Vision Insurance.

• Flexible leave policy – take the time you need, when you need it.

• 10 company-paid holidays.

• Fully remote work.