Technical Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage a portfolio of over 10 large and mid-level e-commerce accounts as an individual contributor.

• Develop consultative, trust-based relationships with key stakeholders.

• Serve as a strategic partner by enhancing digital marketing performance, offering forecasting support, optimizing product catalogs, managing budgets, and pinpointing growth opportunities.

• Conduct weekly, biweekly, or monthly client meetings and quarterly business reviews (QBRs).

• Create clear, data-driven presentations that link performance insights to business objectives.

• Convey complex performance metrics and trends in an engaging and actionable manner.

• Analyze campaign data to guide strategy and uncover product adoption or budget expansion opportunities.

• Collaborate with Product, Tech Ops, and Sales to enhance tools, surface client feedback, and advocate for client requirements.

• Identify upselling opportunities including new channel expansions, testing initiatives, and strategic case studies.

• Assist in onboarding new hires and provide peer mentorship.

• Participate in product roadmap sessions and internal training.

• Assess and enhance internal processes to streamline workflows.

⛳️ Requirements

• Over 3 years of experience in a B2B client-facing or strategic account management role; experience in SaaS or digital marketing is preferred.

• Capability to lead analytical discussions and strategic business dialogues with senior stakeholders.

• Excellent communication and presentation abilities.

• Proven experience in identifying and pursuing upselling opportunities that align with business objectives.

• Advanced Excel proficiency, including formulas, VLOOKUPs, and pivot tables.

• Comfortable working with analytics platforms or performance dashboards.

• Proactive, solutions-oriented approach.

• Experience handling difficult conversations in a professional and empathetic manner.

• Team-oriented mindset.

• Familiarity with digital marketing platforms such as Amazon PPC, Google Ads, and Meta.

• Background in a fast-paced, high-growth setting like a startup or agency.

• Certifications in Google Analytics, Google Ads, or Amazon are preferred.

• Experience with Salesforce, Power BI, ChurnZero, or other analytics platforms is preferred.

🏝️ Benefits

• Equal opportunity employer dedicated to diversity, inclusion, and belonging.