Technical Account Manager

This is a fully remote position, open to applicants in Ohio, +2 more states.

📋 Description

• Lead and oversee the post-sales journey for enterprise-level clients.

• Clearly communicate the company's technology and product positioning to both business and technical stakeholders.

• Recognize technical and business challenges to guarantee customer satisfaction during the sales process.

• Facilitate customer retention, renewals, and account expansion as a quota-bearing position.

• Promote the successful adoption and effective use of Qualys solutions.

• Supervise renewal and upsell/new business pipeline activities, account strategies, expansion planning, and renewal execution.

• Offer both functional and technical support to customers.

• Present high-level and detailed sales demonstrations.

• Participate in conferences and seminars.

• Lead Quarterly and Executive Business Reviews, roadmap discussions, and strategic planning meetings.

• Conduct regular business reviews in line with customer goals, platform adoption, utilization, and business results.

• Execute technical proof-of-concept activities, demonstrations, and customer enablement sessions.

• Address functional and technical aspects of RFIs/RFPs.

• Develop joint business plans with key focus partners.

• Evaluate and advance opportunities using MEDDPICC or a comparable sales qualification methodology.

• Ensure accurate visibility of customer opportunities and pipeline activities in the company CRM.

• Represent customers by relaying feedback, requirements, and enhancement suggestions to Product Management and Engineering.

⛳️ Requirements

• Comprehensive understanding of security and compliance technologies, including Vulnerability Management, Cloud Security, Policy Compliance, IDS, IPS, Network Scanners, PCI, and enterprise security solutions.

• Familiarity with federal regulatory compliance issues such as ISO 27001, HIPAA, GLBA, and Sarbanes-Oxley (SOX) is advantageous.

• Exceptional presentation skills.

• Professional writing abilities for emails, RFPs, and reports.

• Comfortable engaging with all tiers of customer organizations, from C-level executives to front-line technical personnel.

• Organized and analytical, employing creative and adaptable strategies to overcome sales challenges.

• 5–7 years of relevant experience.

• Bachelor's degree or equivalent professional experience.

• Outstanding written and verbal communication skills.

• Willingness to travel within the sales territory and other locations as required.

• Capability to blend technical knowledge with commercial insight while effectively working towards renewal, retention, growth, and quota targets.

• Experience in supporting renewals, identifying expansion opportunities, and managing customer success or account growth initiatives.

• Preferred experience in conducting customer business reviews, technical workshops, or executive-level presentations.

🏝️ Benefits

• Full-time employment.

• Equal Opportunity Employer.