Technical Account Manager

This is a fully remote position, open to applicants in Colorado, +7 more states.

📋 Description

• Act as the main technical point of contact for strategic clients from the initial scoping phase through implementation and ongoing support.

• Ensure that enterprise clients experience seamless data integrations, effective onboarding, and sustained technical success.

• Collaborate with Customer Success, Product, and Engineering teams to address complex data challenges.

• Convert technical concepts into clear, actionable advice for clients.

• Oversee client communication, manage expectations, and create roadmaps.

• Educate clients on platform features, integration best practices, and data governance standards.

• Document solutions and processes in Confluence or internal wikis.

• Transform business requirements into technical solutions.

• Design, construct, and optimize scalable data pipelines and ETL workflows.

• Create Python solutions utilizing libraries such as pandas, numpy, polars, pyspark, and boto3.

• Utilize AWS services including S3, EC2, Redshift, Athena, Glue, EMR, EventBridge, Batch, and CloudWatch.

• Produce production-grade SQL for data transformation and analysis.

• Manage CI/CD pipelines using GitHub, Jenkins, and Docker.

• Adhere to Agile methodologies using Jira and contribute to a DevOps culture.

• Diagnose and resolve intricate data issues across AWS services, data pipelines, and codebases.

• Utilize Claude to enhance technical documentation, automate data pipeline troubleshooting, and streamline SQL/Python code reviews.

⛳️ Requirements

• A bachelor's degree in Computer Science, Engineering, or a related technical discipline.

• Over 3 years of experience in a technical role with direct client engagement.

• Outstanding communication abilities, including the capacity to simplify complex subjects for both technical and non-technical audiences.

• Strong proficiency in SQL.

• Experience with Snowflake, Redshift, and Athena.

• Expertise in Python and its data stack: pandas, numpy, polars, pyspark, and boto3.

• Extensive experience with AWS cloud services, including computing, storage, and analytics tools.

• Familiarity with large-scale datasets and data formats such as Parquet, ORC, and CSV.

• Experience troubleshooting distributed systems and cloud services like EMR, Lambda, S3, and Kubernetes.

• Proficient in using Jira and Git/GitHub.

• Client-oriented problem-solving skills with a keen attention to detail.

• Capability to lead technical discussions, debug issues, and ensure long-term client success.

• Familiarity with AI tools such as Claude is essential for FY2026 role requirements.

• A master's degree in Computer Science, Data Science, or equivalent experience.

• More than 5 years of direct client technical experience.

• Knowledge of Opsgenie and CloudWatch.

• Familiarity with Airflow.

• Experience with Terraform, CloudFormation, or similar infrastructure-as-code tools.

• Previous experience in a high-growth, client-focused startup or SaaS environment.

• Experience with AI tools like Claude or Snowflake Intelligence is a plus.

• Must possess legal authorization to work in the U.S. or Canada.

🏝️ Benefits

• Eligibility for bonuses.

• Additional compensation may include commission and/or equity, as applicable.

• Option for remote work.

• Commitment to equal employment opportunities.

• Reasonable accommodations for individuals with disabilities.