Technical Account Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver pre-sales and customer lifecycle support and advocacy for designated customers.

• Offer guidance to prospective clients and assigned account representatives regarding technology.

• Assist with presales site activities, initial site visits, and preparation for trial testing.

• Create and present technical presentations that elucidate products and services.

• Collaborate with customers and engineers to ensure equipment aligns with system specifications.

• Convey customer requirements to the sales team and provide necessary sales support.

• Secure orders, uphold product standards, and ensure timely product delivery.

• Build rapport with customers and gain their acceptance.

• Plan product adjustments to fulfill customer needs.

• Aid clients in resolving product usage challenges.

• Suggest enhanced products and clarify their cost-effectiveness.

• Assist in generating proposals, positioning products, offering solutions, and providing technical clarifications.

• Offer presales support to meet sales targets and cost-of-sales goals.

• Complete SLA documentation, coordinate bids, qualify prospects, conduct discovery and requirements gathering, demonstrate products, engage in technical discussions, and propose solution designs.

• Take part in CRM activities aimed at relationship retention.

• Support Partner Management with partnership and distribution channel opportunities.

• Monitor activities related to assigned accounts, including trouble tickets, billing disputes, reports, and collections, facilitating resolutions.

• Willingness to travel 25% of the time.

⛳️ Requirements

• Bachelor’s degree in computer science, computer engineering, or a related field is preferred.

• 6-9 years of experience in sales engineering or IT within the managed services, professional services, or security industry.

• At least 2 years of experience in a customer-facing role, ideally with exposure to presales.

• Preferred certifications in Dell, HP, VMWare, and Hyper-V.

• Experience with a CRM system, preferably ConnectWise, Salesforce, or Microsoft Dynamics.

• In-depth knowledge and technical background in managed services products and offerings.

• Familiarity with IT ecosystem technologies, including Dell, HP, virtualization technologies such as VMWare and SQL.

• Working knowledge of site and central IT technologies provided under service and product portfolios.

• Comprehension of technical relationships between infrastructure technologies and current applications.

• Advanced understanding of application, data, and infrastructure architecture disciplines.

• Awareness of architecture and design across all systems.

• Strong business acumen and the ability to translate business needs into technical solutions.

• Capacity to manage multiple priorities and projects in a fast-paced setting.

• Exceptional oral and written communication skills, with the ability to handle challenging conversations.

• Proficient problem-solving skills and determination to identify and implement effective solutions.

• Capability to build relationships and work collaboratively with both internal and external stakeholders.

• Team-oriented mindset and a willingness to share knowledge.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional growth and career advancement.

• A collaborative environment focused on growth.

• Work at the cutting edge of cybersecurity and emerging technologies.