Technical Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Supervise the daily operations of a substantial and dynamic client portfolio.

• Oversee various digital campaigns simultaneously, from inception to final execution.

• Assist clients in the proper implementation and testing of Nielsen tags for digital advertising initiatives.

• Ensure resolution of issues and provide high-level support.

• Communicate solutions to enhance both internal and external knowledge.

• Collaborate with analysts to guarantee that deliverables adhere to rigorous standards.

• Support the Sales team in presenting technical solutions to stakeholders.

• Conduct training sessions on the technical features of Nielsen products.

• Contribute to the development of implementation guides, FAQs, and other support resources.

• Navigate the structures of Engineering, Operations, and Client Services to ensure prompt turnaround and project success.

⛳️ Requirements

• Bachelor’s degree in a relevant discipline.

• Proficient in spoken and written English, with fluency and idiomatic usage.

• Strong grasp of Web/Internet technologies.

• Ability to quickly learn new systems and processes.

• Creative problem-solving skills.

• Unwavering commitment to client satisfaction and effective management of business-critical priorities.

• Demonstrated capability to multitask and maintain composure while handling multiple high-pressure projects in a fast-paced setting.

🏝️ Benefits

• Employees have the option to work remotely.

• Commitment to equal opportunities and a diverse, inclusive workplace.

• Work environment that is free from discrimination and harassment.